Senior Director of Pharmacy Operations

Location: Dallas–Fort Worth / Colleyville, TX
Employment Type: Full-Time
Work Arrangement: Onsite
Future Relocation: Houston, TX

SynergenX is seeking an experienced Senior Director of Pharmacy Operations to lead and strengthen our pharmacy operations as our organization continues to grow.

This is a highly visible leadership position for a experienced senior pharmacy operations leader who understands how to build efficient, compliant, scalable operations while maintaining exceptional standards for medication safety, quality, patient service, and team performance.

The Senior Director of Pharmacy Operations will provide strategic and day-to-day leadership across pharmacy operations, including pharmacy leadership, pharmacists, pharmacy technicians, customer service personnel, workflow optimization, regulatory compliance, staffing, inventory, operational performance, financial management, and continuous improvement.

This role reports directly to the CEO and will work closely with Executive Leadership, Operations, Human Resources, Finance, IT, Customer Service, Compliance, and other teams throughout the organization.

Location Requirement

Candidates must currently reside in the Dallas–Fort Worth area and be able to work onsite in Colleyville, Texas (no exceptions to be made).

The organization anticipates that this position will eventually transition to the Houston, Texas area. Candidates must therefore be willing and able to relocate to Houston in the future. A specific relocation timeline is not currently guaranteed.

What You’ll Lead

• Provide strategic and day-to-day leadership for pharmacy operations.
• Establish operational priorities, performance expectations, and accountability across pharmacy teams.
• Lead, coach, and develop pharmacy leaders, pharmacists, pharmacy technicians, customer service personnel, and other pharmacy team members.
• Evaluate pharmacy workflows and implement improvements that increase efficiency, accuracy, productivity, and service levels.
• Build scalable processes and operational infrastructure to support organizational growth.
• Ensure compliance with applicable federal, state, and local pharmacy laws, regulations, licensing requirements, and organizational policies.
• Maintain high standards for medication safety, prescription accuracy, documentation, quality assurance, and patient confidentiality.
• Develop and maintain pharmacy policies, procedures, SOPs, and internal controls.
• Establish, monitor, and report pharmacy operational KPIs and performance metrics.
• Develop dashboards and translate operational data into recommendations for executive leadership.
• Use data to guide decisions related to staffing, capacity, productivity, cost, service, and quality.
• Oversee medication inventory management, purchasing, controls, and reconciliation.
• Maintain appropriate inventory while reducing waste, expirations, shortages, and unnecessary costs.
• Manage pharmacy vendors, wholesalers, technology partners, and other external relationships.
• Participate in pharmacy budgeting, forecasting, and financial planning.
• Monitor labor, medication, supply, vendor, and other pharmacy-related expenses.
• Identify opportunities to improve operational efficiency without compromising quality or patient safety.
• Develop business cases and recommendations for staffing, technology, equipment, and operational investments.
• Support implementation of new pharmacy services, technologies, medications, programs, and operational initiatives.
• Represent pharmacy operations in executive and cross-functional meetings.
• Communicate operational performance, risks, priorities, and recommendations clearly to senior leadership.

What We’re Looking For

Required Qualifications (MUST haves)

• Doctor of Pharmacy (PharmD) or Bachelor of Science in Pharmacy from an accredited institution.
• Active pharmacist license in good standing.
• Significant progressive pharmacy leadership and operations experience.
• Experience managing pharmacy teams, leaders, workflows, and performance.
• Strong knowledge of pharmacy laws, regulations, quality standards, and compliance requirements.
• Demonstrated success improving operational efficiency and implementing scalable processes.
• Strong analytical skills with the ability to turn operational data into actionable recommendations.
• Experience managing budgets, labor, inventory, and operational resources.
• Strong leadership, communication, problem-solving, and decision-making skills.
• Ability to lead successfully in a fast-paced, growing healthcare environme