Operations Technical Learning Specialist, Assistant Vice President

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary:

The Operations Technical Learning Specialist will develop and execute internal learning programs on the Business Process Management team. This position will positively impact the entire department by collaborating with management, product managers, and Subject Matter Experts (SMEs). Responsible for designing and facilitating technical training for all key systems and tools, product/launch enhancements, new hire, and ongoing learning needs. This position will use scalable solutions and quantifiable metrics rolling into an Executive Dashboard to demonstrate a change in behavior or lift.

Major Responsibilities:

75% Develop Training Content and Facilitate a “world class” training experience.

• Using proven advanced instructional design and adult learning skills you will design, develop, facilitate, execute, and measure technical learning programs that support business strategies to internal Operations employees.

• Content may include product launches/enhancements, process documentation updates, data quality, new hire onboarding, proprietary systems, and tools to develop appropriate curricula.

• Training delivery methods include WebEx webinars, Teams, classroom facilitation, virtual learning, and eLearning using Articulate 360 and Camtasia.

• Assess program effectiveness using relevant metrics, and correlate metrics with the learning objectives. Use results to report on trends and continuously improve quality.

• Research and implement competitive learning methodologies, delivery methods, and technologies that boost adult learning engagement and retention sharing with team members.

• Manage training-related resources in various libraries (WebEx, Jive, SharePoint, Teams, etc.). Manage potential risks related to access to learning content, and implement controls as needed. Abide by Bank’s policies regarding data security and privacy.

• Create and manage curriculums for our internal LMS called LEAP.

25% Effective Partnering, Team Building, Professional Stature

• Consult with subject experts and other colleagues to foster a collaborative learning and engaging environment. Leverage best practices and knowledge of other partners for overall bank success.

• Communicate respectfully, regularly, and effectively.

• Remain flexible to changing priorities handling multiple projects at a time in a fast-paced environment. Able to work independently yet function well within a national team.

• Partner with Talent Development and Learning to leverage soft skills, DEI, and other non-technical content.

• Establish and maintain high standards of presentations, communications and follow- through. Utilize applicable online resources (e.g., ATD, CEB Leadership & Development, Brandon Hall, etc.) for research and best practices.

• Enter metrics accomplished through learning into a team Dashboard given to Senior Management monthly.

Qualifications:

• Requires a bachelor’s degree or equivalent work experience plus 2-3 years of instructional design skills.

• Excellent facilitation skills that foster engagement in a web-based or in-person environment are required. The ability to quickly troubleshoot technical issues is a must.

• Attention to detail, sense of urgency, and consistent follow-through are highly critical skills.

• A thirst and openness to learn new technical systems is critical to success in this role. 

• Proven track record of superior communication skills including the ability to explain complex technical concepts to non-technical users.

• Strong ability to analyze repo