Business Information Systems Process Lead - MS Exchange & M365

Why You Should Apply for This Job  

At Freeport-McMoRan, we are committed to providing an employment package that recognizes excellence, encourages safe production and a culture supported by our core values. Here, you’ll find a collaborative environment where safety is a top priority, all opinions are valued, and people are empowered to grow in their career. Apply Today!

Where You Will Work    

Our global headquarters is in Phoenix, Arizona. Several hundred employees support global operations in finance, human resources, information technology, planning and more from the main office, satellite offices or online. As a Hybrid employee, you’ll engage in virtual collaboration as well as attend in-person meetings at our Collaboration Hub in Phoenix or at one of our site locations. The Collaboration Hub provides an open, flexible workspace for individuals and teams to come together for various business needs. Amenities at the Hub include a working café, phone booths and meeting rooms with technology tools for virtual and in-person collaboration. In-person attendance may vary based on the position and department requirements. 

Phoenix is the capital of the Grand Canyon State and enjoys mostly bright skies throughout the year. It is the perfect place if you enjoy the outdoors, love sports, concerts and other big city amenities or technology. There are great neighborhoods around Phoenix, with easy access to a major city, nature, the arts and many more amenities.  

Description

The position is responsible for designing, deploying, managing, and optimizing the organization's electronic communications infrastructure and user connectivity to email services. This role combines the responsibilities of an M365 Architect and an Exchange System Architect, ensuring seamless integration and enhancement of Microsoft 365 and Exchange Online solutions across the organization.

• Architect and design electronic communications solutions in accordance with the chosen strategies, focusing on Microsoft Exchange (Online) and its integration with other Microsoft 365/Azure solutions such as Outlook clients (desktop, mobile, and web), Email Security Systems, Microsoft Teams, and Mobile messaging support.
• Lead the deployment and management of Microsoft 365 and Exchange Online solutions, ensuring optimal performance and user experience
• Oversee outsourced resources and provide expert guidance during troubleshooting. to research, identify, and resolve problems involving electronic communications and perform root cause analysis.
• Define and enforce Policies & Standards for Electronic Mail usage and support. Implement security measures and apply industry standards and regulations for the Exchange and M365 platforms.
• Optimize the organization's electronic communications infrastructure, ensuring efficient user connectivity to email services. Monitor and evaluate application performance to identify performance improvement opportunities and options
• Provide ongoing support and consultation to team members and business customers, helping them optimize the benefits from available technologies, tools, and applications. Collaborate and coordinate with other areas, across the Technology and Business Organizations.
• Strategize and innovate solutions to client problems within service level time frames. Research and recommend implementation and communication of new features and capabilities within the Microsoft 365 suite.
• Create and maintain architectural design requirements and documentation for configuring and integrating mail services for all applications sending and receiving email messages.  Plan and execute projects, communicate progress, problems, and best practices to management, leads, and team
• Define and oversee the daily administration of electronic communications services/software including M365, Exchange Online, Proofpoint, Outlook, mail routing, etc.
• Responsible for global cost and storage management for the platform. Manage costs, budgets, and forecasts for the messaging platform, Develop and maintain appropriate metrics for the M365 and Exchange platforms
• Lead and mentor the development of team members in assisting business customers with their questions and concerns related to the Microsoft 365 platform, providing escalated support and ensuring satisfactory resolution.
• All other duties as assigned.

Qualifications

Minimum Requirements:

• Bachelor’s degree and six (6) years of experience in the information services or content management field which includes four (4) years’ experience in business/technical systems/data analysis and/or project management and three (3) years of experience defining and implementing technology/business process improvement solutions.
• Expert knowledge of Microsoft Exchange (online) and its