Regional Technical Training Manager - East

Set Your Future IN MOTION

Manitou is purposefully committed to you, its people. We continue to elevate our success based on a “One United Team” focus that enables our purpose-driven and agile work environment. We pride ourselves in fostering a work-life balance that allows flexibility in people's day-to-day lives. In an era when talent is in-demand, you will find an unwavering commitment to your personal and professional growth.

 

ABOUT OUR COMPANY CULTURE:

As a worldwide leader in handling, access platforms and earthmoving equipment, Manitou Group’s mission is to improve working conditions, safety and performance throughout the world, while preserving people and their environment. We design, manufacture, distribute and service products and solutions for the material handling, access equipment and compact earthmoving activities that work smarter, safer and reliably while delivering value to our customers.  Our high-profile brands include Manitou and Gehl, and we are proud of our network of 1,050 dealers throughout the world.  With sales in 140 countries, our team of 4,500 people are committed to delivering exceptional customer satisfaction.  We operate in more than 30 global locations to ensure proximity to our customers and services tailored to their needs.

 

Manitou continues on the forefront of innovation driving the green transition while also streamlining our operations guided by our customer-centric “New Horizons” roadmap. We are committed to providing safety and unique customer experiences worldwide. In sharing the same mission and values, our workforce remains engaged and passionate about what we manufacture and services we provide.

 

GENERAL ACCOUNTABILITY:

Reporting to the After Sales Support Director the Regional Technical Training Coordinator is responsible for managing and conducting the regional technical training for the Western region of the United States under Manitou North America.

 

Your mission is to increase the end customer satisfaction by monitoring Manitou Group dealer network, and improve dealer technician autonomy by maintaining and increasing technical knowledge for a high level of diagnostic and repair quality for the product line contracted.

 

The Regional Technical Training Coordinator is the primary source for developing and adapting training packages for existing and new products, to improve technical knowledge and reduce warranty costs for all products and services marketed by Manitou North America.

 

DUTIES & RESPONSIBILITIES:

• Define and adapt different training programs in order to cover the dealer and Fleet Key
• Account needs taking into account:
  • The most important Manitou/Gehl/ ranges sold in North America.
  • The dealer’s technical level.
  • The most relevant and frequent technical problems on the Manitou/Gehl ranges.
  • The number of Technicians to be trained among the Dealer’s Network.
  • The new Manitou Group products.
• Develop technical overview training for North American Dealer and Fleet Key Account.
• Maintain a file/catalog of existing and new technical training programs to provide a consistent training appearance and message in relation and partnership with other Manitou Group technical trainers (Harmonize packages).
• Develop national training events and curriculum that provides value and knowledge on a world-class level for internal and external customers.
• Coordinate with regional field staff to maintain the dealer technician list, with their skills set and adapt technical programs accordingly.
• Manage the skill and identify the need of the network, prepare the forecast for year +1, and manage all training administration.
• Coordinate with the Manitou Group technical trainers and publish a technical training calendar.
• Train the network on new products, and product updates by Conducting theoretical training courses and practical workshops.
• Manage Technical training events as assigned. Includes arrangement of all aspects of the event including but not limited to: equipment procurement, menu selection, and facilities requirements.
• Serve as a trainer or backup trainer for Manitou North America events as needed.
• Investigate and stay up to date on all Manitou Group products
• With a focus on continuous improvement, investigate and implement new training programs and interactive techniques as time and budgets allow.
• Use available company resources, and stay up to date with the top technical issues by-product to ensure that the training is needs based and address long-term and immediate issues, which also helps to reduce warranty costs...
• Develop training aids to assist in understanding complex systems based on training knowledge, needs, and budgets<