Head of Quality & Engineering

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.  Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA Denver, CO, and East Providence, RI
We’re making new and exciting things – and we could really do with your help. 
MOO is seeking an experienced Head of Engineering & Quality to join our team. This person will build strong working partnerships across the Operations team to deliver results in the areas of quality, reliability & test, sustaining engineering, design for manufacturability, assembly and cost (DFx), documentation and process control. The Head of Engineering & Quality will report to the VP of Operations and will oversee the day-to-day activities of the manufacturing engineering and quality team, ensuring that processes and equipment support achieving key performance indicators are achieved.
You will lead with a strong quality improvement mindset, taking preventative actions by utilizing customer feedback along with internal & external data insights. This role will drive continuous improvement action plans and influence Manufacturing & Fulfillment processes and equipment choices to drive quality, speed and cost efficiency. This position requires a highly organized, motivated and data driven leader, who can drive change in operational processes.

The Person We Want

• BS degree required (Engineering degree strongly preferred), Masters or advanced degree a plus
• 7 + years of professional experience in Quality, Operations, and Manufacturing Engineering
• Demonstrated experience in improving processes with lean and/or other best manufacturing & fulfillment practices to drive performance
• Proven leadership skills building high performance teams and creating efficient systems. A track record of developing people and processes while providing tactical leadership
• Proven ability to achieve results in a fast-paced start-up environment
• Strong hands-on problem solving and leadership experience in manufacturing engineering and product quality, including DFX, reliability, process quality, supplier quality, test design, test planning, root cause/failure analysis
• Strong knowledge of materials, product design, fabrication, assembly, test, tooling, and automation
• Proven background defining software applications and tools used in manufacturing to drive efficiency, predictability and repeatability; Capable of defining and implementing applications with process engineering principles to build a high quality manufacturing operation

Responsibilities

• Build and lead a high performance team that achieves business goals and objectives with respect to product quality, reliability, cost and throughput. Develop core competencies and close gaps in capabilities through system design, standardizing work, hiring, and personnel development. Following lean principles, you will proactively identify, design and implement continuous improvement initiatives
• Develop and implement a quality strategy that integrates customer needs, engineering and manufacturing and supply chain
• Be responsible for the direct supervision and growth of Manufacturing Engineering, Reliability, Test and Product Regulatory Compliance teams. Provide technical leadership and mentoring for team members and cross functional partners
• Be responsible for Quality Management and building a culture where quality is everyone’s job. Own Quality systems and processes including QMS, Change Management / PLM, CAPA, Data Integrity, Supplier Quality Management (in partnership with Supply Chain), Compliance/Auditing, APQP and continuous deployment
• Be responsible for manufacturing quality functions including adherence to product and manufacturing specifications, site safety, organization and layout, as well as maintaining color quality standards. Provide leadership and direction in print manufacturing  quality
• Work with Operations to identify and address gaps related to all aspects of product quality, including opportunities for ongoing innovation and improvements as well as optimization of throughput
• Work cross-functionally to introduce new product manufacturing and customization processes as MOO expands its portfolio

About You

• The successful individual in this role will possess emotional intelligence, self-awareness & confidence, self-management, the ability to communicate ideas and direction at all levels.  As the senior engineering leader within Operations, the successful candidate will demonstrate an ab