Personal Training Manager

Leadership & Team Development: 

• Lead the Personal Trainers at the assigned location, in planning and implementing strategies to attract and keep members.  
• Conduct regular one-on-one and team meetings to align Personal Trainers with company goals and performance metrics. Send RPTM/RD weekly capstone emails to ensure the department is focused and delivering consistent results. 
• Oversee the execution of personal training programs, ensuring high-quality service delivery. 
• Fill in (or ensure appropriate coverage) for the PT’s when they are unavailable to work as scheduled.  
• Create job postings, interview potential PT’s, complete new hire processes, and train new hires.   
• Maintain an active personal training schedule to drive revenue and lead by example. 
• Ensure trainers follow company policies, including proper documentation and scheduling. 
• Responsible for conducting Team Player Assessments and evaluating the competencies of team members.  
• Support the hiring process through interviews and technical evaluations 
• Provide input to help identify strong PT candidates 
• Own onboarding and training for new PTs 
• Lead coaching, day-one experience, systems training, and ongoing development 
• Partner with GM on PT-specific performance concerns and coaching plans 

Member Experience & Engagement: 

• Ensure all fitness programming aligns with our club’s vision and enhances the member experience. 
• Serve as a point of contact for member feedback, addressing concerns, and finding solutions to improve engagement and retention. 
• Assist in designing and promoting fitness challenges, workshops, and special events. 

Operational & Administrative Duties 

• Manage trainer schedules to align with member demand and club needs. 
• Maintain accurate documentation of client sessions, billing, and progress tracking. 
• Ensure compliance with company policies, safety procedures, and operational guidelines. 
• Assist in keeping training areas organized, clean, and stocked with necessary equipment. 

Operations & Performance Management: 

• Support the General Manager in overseeing daily fitness operations, including scheduling, staff performance, and maintaining equipment standards. 
• Monitor and track key performance metrics such as personal training revenue, class attendance, and member satisfaction. 
• Maintain a high level of facility cleanliness, safety, and compliance with health regulations. 

Sales & Growth Revenue: 

• Support the growth of personal training revenue through effective client engagement and goal setting. 
• Assist in promoting training services to members through orientations, consultations, and on-floor interactions. 
• Track and report on personal training key performance indicators to the Senior Personal Training Manager. 
• Implement sales and marketing strategies designed by the Senior Personal Training Manager to increase participation. 

 

Qualifications: 

• Must be at least 18 years of age. 
• High School diploma or equivalent required. Associate’s degree preferred. Equivalent related work experience or combination of experience and education may be considered in lieu of Associate’s degree. Must maintain an active Personal Training Certification (NCCA-accredited) or Bachelor’s degree in exercise science or kinesiology. 
• CPR/AED certification required. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of employment. 
• Strong leadership, communication, and customer service skills. Ability to inspire and develop a team. Business acumen and a results-driven mindset. 
• Minimum of 1 year of experience in personal training, group fitness, or fitness leadership. Previous management or supervisory experience is a plus. 
• Excellent communication and customer service skills. 
• Basic computer skills and proficiency in Microsoft Office. 
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements. 
• Demonstrate the ability, confidence, and leadership to run a successful small group session with members.  
• Must be team-oriented, motivated, and well-organized. 
• Ability to think critically and evaluate solutions to problems proactively. 
• Must have the ability to handle sensitive and confidential information. 
• Proficiency in Microsoft Excel and Word, DataTrak, and other related applications.