Career Planner

Posting number: 27-00277

Department: 309 Iowa Workforce Development

Job classification: Workforce Advisor

Posting type: Open

Categories: Human Resources

Summary

Iowa Workforce Development (IWD) is seeking applicants for the position of Career Planner at our Iowa City, IA IowaWORKS office.

Description of work and responsibilities:

As a Career Planner you will greet customers and direct to appropriate event or appointment. Assist, gather, and enter customer information into case management system and conduct initial service triage to determine entry services and recommend to appropriate team. You will prepare and hand out service packets for members and provide first day service to Veterans.

In this role you will perform essential unemployment insurance (UI) activities and services to clients for all IWD programs and services as well partner programs and services. Data enter UI claim information as needed, providing Benefit Rights Information (BRI) and adjudicating issues as they arise. Work with clients to solve problems with UI claims issues. Answer incoming phone line for claims issues and problems, resolving the problems, and providing customer service to clients on the phone. Provide forms for appeals and other partner agencies, directing customers to the appropriate location and providing staffing for wage verification when necessary.

Career Planner’s educate and assist customers with services available at the IowaWORKS location and answer questions about employment opportunities. Send/receive work related faxes for customers. Assist customers in using computers, i.e., searching internet and print resources, troubleshoot computer/internet usage, tutorials, labor market information, educational options, career explorations, the writing of resumes, and educate customers in the use of self-help services and assisted services available at the Workforce Center. Coach job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.

Facilitate customer usage on the Center PC's for career and skill assessments and assist with developing customer resumes and cover letters. Process paperwork for partner and team programs and services and direct customers to appropriate workshops as well as facilitate workshops.

Career Planner’s provide proficiency tests and skill assessments as requested and forward scores to employers, as needed. Assist community organizations, businesses, and other agencies by providing labor market information, child labor forms, USERRA and 9 in 1 poster, verification of work registration and wage verification, wage claim forms. Assist new businesses with job fairs/hiring events. Promote

employment events hosted at IWD. 

Assist job-ready "job seekers" obtain employment and relay current labor market information to job candidates and businesses. Provide direct services to business for recruitment of employees and provide information and guidance to employers on how to use the labor exchange system at the One Stop. Identify sources for potential new employer customers for the Center and ensure veterans preference standards are met regarding job vacancy processing. Participate in development and implementation of customized recruitment strategies and provide follow-up contact and services to job seekers and business. Utilize case management system for tracking and maintaining employer information. Critique and enter job postings into the Labor Exchange system. Enter referrals into the labor exchange system. Networking with businesses to determine hiring practices and employer needs.

Agency Overview
Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services.  IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services.  The agency also maintains a statewide delivery system of IowaWORKS Centers and satellite and expansion offices where both employers and job seeking