Inpatient Facilities Collections Specialist I

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Inpatient Facilities Collections Specialist (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
As a Collections Specialist, you will manage collections efforts for assigned portfolios of accounts, and conduct detailed research, queries, reconciliation, and analysis required to resolve all nonpayment or account disputes.

As a(n) Inpatient Facilities Collections Specialist you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Notify customers of delinquent payments and collect all accounts receivable due in the assigned area.
• Work with customers to develop and maintain payment schedules in accordance with terms.
• Takes immediate action on accounts requiring priority handling due to age or amount of delinquency.
• Utilizes all available collection techniques to control the delinquency of the receivables.
• Identifies seriously delinquent accounts and recommends action to the Team Lead and SME.
• Interacts with internal and external customers to resolve any problems associated with delinquent accounts.
• Responsible for recommending accounts to the Collection Team Lead for assignment to an outside collection agency or for legal action.
• Authorizes credit releases and credit holds for select referral accounts based on the status of the account in relation to its credit line and/or delinquency situation.
• Management of customer credit limits.
• Recognize potential write-offs/bad debt and recommend action to be taken.
• Function as liaison between Credit, Billing, and Accounts Receivable, corporate, and the field organization.
• Participate in all reasonable work activities as assigned and deemed appropriate by management.

Your Skills and Expertise 
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution

AND

• Two (2) years of experience handling high balance and complex A/R accounts in a private, public, government or military environment.

In addition to the above requirements, the following are also required:

• Experience with Microsoft Office applications including Word, Excel & Outlook.
• At least 6 months of customer care experience.

Additional qualifications that could help you succeed even further in this role include:

Soft Skills

• Flexible and adaptable – with schedule, workflow processes, and priorities.
• Independent, detail-oriented, self-starter, with strong organizational and communication skills.
• Knowledge of accounting platforms
• Demonstrates excellent problem-solving and negotiating skills.
• Ability to interact with diverse types of customers; adapt to different personalities and maintain a calm demeanor in conflict situations.
• Demonstrates the following competencies: adaptability, assertiveness, initiative, accountability, teamwork, and con