Customer Success Manager Europe

<p><em>You know that corporate document or piece of research you know you have somewhere but you can’t seem to find it? </em>🤯 <em> The struggle to gather, organize and visualize all corporate knowledge and insights is real.</em></p><h3>We are Stravito and this is the problem we solve.<br/></h3><p>Due to the universal nature of the problem, our customers come from various industries all around the world. We help world-leading organizations, such as McDonald’s, Nestlé, Burberry and Heineken, better understaind their customers and make better, insights-backed decisions by organizing their knowledge and making it easy to access through our intuitive platform.<br/></p><p dir="ltr">We really mean it when we say we're a diverse and international team as our team of 100 has more than 30 different nationalities! We are guided by our operating principles: simplicity first, an “own it, do it” mentality, embracing different perspectives, and enjoying the journey together.<br/></p><h3>About the job</h3><p dir="ltr">As a Customer Success Manager, you will have ownership of driving engagement and value for a portfolio of enterprise customers. You will:</p><ul> <li dir="ltr"><p dir="ltr">Manage, support and develop a portfolio of enterprise customers (B2B)</p></li> <li dir="ltr"><p dir="ltr">Connect with stakeholders to understand and develop expertise when it comes to what drives user value and engagement</p></li> <li dir="ltr"><p dir="ltr">Develop the business by identifying patterns and synergies between different end-user use cases</p></li> <li dir="ltr"><p dir="ltr">Proactively share customer learnings and insights with the broader Stravito team.</p></li> <li dir="ltr"><p dir="ltr">Report to the Lead Customer Success Manager for Europe </p></li> <li dir="ltr"><p dir="ltr">Work closely with Product, Tech &amp; Design to make it happen!</p></li> </ul><p dir="ltr"><br/></p><h3 dir="ltr">About you</h3><p dir="ltr">To be successful in this role, you need:</p><ul> <li dir="ltr"><p dir="ltr">Previous experience as Customer Success Manager (B2B)</p></li> <li dir="ltr"><p dir="ltr">“Customer mindset” - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are</p></li> <li dir="ltr"><p dir="ltr">Business-orientation - constantly thinking of how to grow and scale your customer.</p></li> <li dir="ltr"><p dir="ltr">Ability to thrive in start-up and remote-first environments</p></li> <li dir="ltr"><p dir="ltr">Strong interpersonal and communication skills</p></li> <li dir="ltr"><p dir="ltr">Fluency in English, both spoken and written</p></li> <li dir="ltr"><p dir="ltr">German or French language skills are a huge plus.</p></li> </ul><p dir="ltr">This role is remote but applicants must be located and have the right to work in the UK, the Netherlands or Germany.<br/><br/></p><h3 dir="ltr">What’s in it for you?</h3><p dir="ltr">You will join a remote-first and globally spread team, with company events a couple of times each year as the icing on the cake 🎂 We offer a fun, collaborative environment where everyone truly cares and helps each other. We have zero micro-management and instead you are encouraged to cultivate your own processes while giving and receiving feedback for improvement. Add to that a competitive compensation package, the possibility of working with cutting-edge technology in our industry (such as GenAI) and to be part of simplifying the professional lives of many - what’s not to like?<br/></p><p dir="ltr">We look forward to hearing from you!<br/></p>