Senior Associate, Continuous Improvement Change Agent

 

Location Designation: Hybrid - 3 days per week 

 

 

What You’ll Do:

• Participate in Change Agent training programs including orientation and community of practice sessions: You will receive extensive training on the Continuous Improvement methodology provided through both formal training programs and on-the-job coaching by experienced Change Agents.

• Play a leadership role across the major phases of Continuous Improvement deployment—diagnostic, design, implementation, and replication.

• Conduct diagnostic work within a deployment: Work closely with frontline associates, managers, leaders, and other stakeholders to perform diagnostic analyses using walkthroughs, interviews, and lens assessments to evaluate current state performance.

• Facilitate future state design work within a deployment: Customize Continuous Improvement tools (e.g., huddle boards, standard work, problem-solving approaches) to fit New York Life’s culture and business context. Develop and implement solutions to address top diagnostic opportunities.

• Support the implementation phase within a deployment: Lead implementation by coaching leaders, role modeling CI behaviors, developing balanced performance metrics, and supporting rapid prototyping of operational changes.

• Support the replication phase within a deployment: Help replicate the future state model across broader teams. Provide coaching, lead root cause problem solving, and model Continuous Improvement leadership behaviors.

What You’ll Bring:

• Experience in process improvement, change management, or business operations

• Strong interpersonal and facilitation skills

• Ability to analyze operational data and synthesize insights

• Comfort with coaching leaders and frontline staff

• Familiarity with performance metrics and continuous improvement methodologies

• Strong leadership and coaching capabilities

• Effective communication and facilitation skills

• Analytical thinking and problem-solving

• Experience with performance metrics and root cause analysis

• Adaptability in fast-paced environments

• Collaborative mindset for cross-functional teamwork

Required Skills:

• Experience in process improvement, change management, or business operations

• Strong interpersonal and facilitation skills

• Analytical thinking and problem-solving

• Experience with performance metrics and root cause analysis

• Ability to coach leaders and frontline staff

• Collaborative mindset and adaptability

Preferred Skills:

• Prior exposure to Continuous Improvement or Lean methodologies

• Experience in financial services or large corporate settings

• Training or certification in change management

• Familiarity with New York Life’s organizational culture or similar environments

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Pay Transparency

Salary Range: $97,500-$139,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

 

Company Overview 

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. 

Our diverse business portfolio creates opportuniti