Manager, Concierge Security (m/f/d)

Arctic Wolf is looking for a Manager for our Concierge Services to join our pack. 

Founded in 2012, Arctic Wolf is a well-funded security operations center (SOC)-as-a-service start-up with a renowned leadership team and remarkable growth rate. In fact, Arctic Wolf was #25 on the Deloitte Fast Technology 500 for North America in 2019! 

The team at Arctic Wolf takes pride in delivering personal, predictable protection from cybersecurity threats to the customers we serve across industries and geographies. As a new wolf, you’ll join the brightest minds in the industry and your unique skills will drive ambitious outcomes whether you support our security intelligence solutions, partnerships, or the Arctic Wolf customer or employee experience. 

What You’ll Do  

The Manager is an experienced leader of customer-facing technical staff.  The Manager leads a team of Concierge Security Engineers that deliver Arctic Wolf Managed Detection and Response (MDR), Managed Risk, and other consultative security services to a dedicated group of customers in a specific customer segment.  The Manager coaches, works closely and collaboratively with their team, across the Concierge department and cross-functionally to fulfill these key responsibilities: 

• Develop and inspire a world-class consulting team by leveraging new tools and approaches, nurturing individual strengths, continuously enhancing skills, and fostering a culture of excellence.
• Ensure the timely, effective, and consistent delivery of high-value Concierge Security services to customers by your team of Concierge Security Engineers; 
• Lead, coach and train your teams in operational excellence in all areas, including:
  • Customer escalations. 
  • Continuous state of the art security consultancy; 
  • Customer proof of concept (POC) projects;
  • Incident response and coordination with Security Operations; 
  • Consultative sprints to improve customer’s overall security posture 
  • Emergency situations, such as spikes in workload;
  • Service Level Objectives (SLOs); 
  • Manage all staffing and performance aspects of your team, such as:
    • Capacity and recruitment planning to support customer needs; 
    • Performance and skills assessment, mentorship and training; 
    • Recruiting, assessment, and onboarding of new staff; 
• Effectively partner and collaborate cross-functionally with Security Operations, Customer Success, Product Management, and R&D to ensure an aligned and consistent delivery of security services, to advocate for your customers, and ultimately exceed your customers’ expectations.
• Foster a culture of learning, collaboration, and continual improvement. 
• Office onsite support for your and other teams like Concierge, cSOC, IR, Sales, Marketing functions in the Cork Office

Who You Are  

You are a pragmatic doer, a solution-driven achiever, and a critical thinker who approaches challenges with focus and determination.  You are solutions-focused, motivating and have a positive can-do attitude. You thrive in fast-paced environments and can navigate and guide others through uncertainty and evolving priorities.  

You love to lead technical teams and exceed customer expectations.  You are an excellent communicator and are able easily interact with a variety of people, personalities and technical skill levels.  Above all, your passion for cybersecurity and partnering with customers shows in everything you do!  

You possess these required skills and experience:  

• 3+ years of people leadership experience in a security operations or vulnerability management;  
• 7+ years of hands-on experience in a technical security role; 
• Experience as a cybersecurity consultant is a must 
• Bachelor’s degree in Information Systems, Computer Science or equivalent experience in the cybersecurity field; 
• Stellar customer-pa