Deputy Customer Relationship Manager

We are seeking an experienced Deputy Customer Relationship Manager to support a complex IT operations program within the U.S. Department of Justice (DOJ). This on-site role supports day-to-day management and oversight of a large team delivering services across network infrastructure, cloud platforms, application development, cybersecurity, engineering, workstation management, data analysis, and enterprise architecture. The DPM must be highly organized, self-reliant, and customer-focused, with the ability to manage operations, lead documentation efforts, and coordinate with government stakeholders in real time.

Responsibilities:

Program Management & Leadership
• Serve as the point of contact for all contractor performance and deliverables under the task order, with authority to resolve issues, manage staff, and commit resources as needed.
• Work closely with Service Delivery Managers (SDMs) to manage personnel and ensure proper coverage for all IT functions.
• Organize, direct, and coordinate all task order activities, ensuring compliance with schedule, standards, documentation, staffing plans, and subcontractor management, if applicable.
• Actively lead performance reviews, staffing assessments, and corrective actions to maintain delivery excellence.
• Ensure all contract obligations are proactively managed for sustained performance throughout the period of performance.

Customer-Facing Engagement & Stakeholder Coordination
• Interface regularly with the COR, CO, and Government Program Manager to provide updates, align on goals, and resolve any emerging concerns.
• Lead or support regular governance and status meetings, providing agendas, action items, and meeting minutes as required.
• Coordinate with engineering and operations teams to support smooth transition of solutions into production and implementation of DevOps-aligned practices.
• Support the implementation and adoption of enterprise-wide capabilities with minimal user disruption, ensuring collaboration across engineering, development, and operations functions.

Documentation & Deliverables
• Ensure that all required program documentation is developed, maintained, and submitted, including but not limited to:
 • Meeting agendas, notes, and reports
 • System Engineering Life Cycle (SELC) documentation
 • As-Built drawings and SOPs
 • Security documents, waivers, accepted risks, ISAs
 • Use case scenarios, concepts of operations, and product documentation
• All deliverables must be professionally written and presented, with a consistent standard of quality that meets government requirements.
• Support integrated project teams in planning, engineering, testing, and implementing new solutions led by government engineering leads.

Qualifications:

Education & Experience:
• Bachelor’s degree in Business, Information Technology, or related field with 8+ years of relevant experience. Additional experience may be considered in lieu of a degree.
• At least 7 years of experience in program or project management, including leadership of large, multi-functional IT teams.
• Familiarity with federal IT environments and experience in managing programs that include cloud, engineering, cybersecurity, endpoint support, app development, and enterprise architecture.
• Strong understanding of IT operations and DevOps principles within federal program delivery models.

Skills & Competencies:
• Excellent communication, interpersonal, and organizational skills.
• Ability to coordinate and lead diverse technical teams in a high-tempo environment.
• Proficiency in project documentation, deliverable tracking, and stakeholder communication.
• Proficient in Microsoft Office Suite, SharePoint, and collaborative tools; familiarity with ServiceNow or JIRA a plus.

Additional Requirements:
• U.S. citizenship required.
• Must be eligible to obtain and maintain a Public Trust clearance.
• On-site work required in Washington, D.C.
• Minimal travel required (up to 10%).

Original Posting:

April 18, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $89,700.00 - $162,150.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the jo