Manager, Care Management Support
HumanaAbout the role
Become a part of our caring community
The Manager, Care Management Support, contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Manager, Care Management Support, works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules, and goals.The Manager, Care Management Support decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. The Manager, Care Management Support, requires cross departmental collaboration and conducts briefings and area meetings, and maintains frequent contact with other managers across the department.
Upon hire, this role will be assigned to support either MLTSS or LTSS based on business needs.
Use your skills to make an impact
Required Qualifications
Must reside in Illinois
Bachelor's Degree.
3 or more years of technical experience with Microsoft, Word, Excel, Outlook.
3 or more years of management experience.
Demonstrated ability to conduct briefings and area meetings using excellent organizational and communication.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Ability to use a variety of electronic information applications/software programs including electronic medical records.
Proficiency in analyzing and interpreting data trends.
Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
Proven ability of critical thinking, organization, written and verbal communication, problem-solving, and analytical skills.
Preferred Qualifications
Master’s degree in business or a related field.
Previous experience working in a managed care field.
5 or more years of previous management/supervisor level experience.
Knowledge of community health and social service agencies and additional community resources.
Additional Information
Direct Reports: Up to 15 Associates.
Hours: Typically, Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if needed) with rotating on-call/oversight during weekends and holidays.
Work Location and Travel: Hybrid Office – This is a hybrid office position where employees primarily operate from home with occasional in-office attendance that may be required based on business needs, team meetings, collaboration, training, or other operational priorities.
Work at Home Requirements:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
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