Primary Details

Time Type: Full time

Worker Type: Employee

Title: Field Claims Manager - Crop 

The Opportunity: The purpose of this role is to oversee the operational and technical aspects of the team, ensuring efficient claims handling through best practices. This role involves driving continuous improvement initiatives to enhance quality and service while building strong relationships with both internal stakeholders and customers.

• Location: Work Remotely Colorado or Nebraska, USA

• Work Arrangement: This role is fully remote; approximately 20% home office work and 80% field work.

• The salary range for this role is between $92,000-$138,000  

Your new role  

• Establish methods and procedures to manage, supervise, and direct the claims operations in a cost-effective manner

• Set department goals and policies in conjunction with business plans to ensure objectives are met

• Identify, analyze, recommend and implement process improvements in functional areas

• Achieve specific key performance indicators and strive to find better ways to improve overall service delivery

• Act as a critical point of escalation on complex, denied or pending claims

• Maintain current knowledge of products and services to provide direction and respond to issues

• Cultivate positive relationships with internal and external customers to accomplish organizational goals

• Assess present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce

• Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility

• Working knowledge of claims administration best practices and procedures

• Understanding of local, state and industry standards (NCIS)

• Understanding of relevant laws and regulations across multiple jurisdictions

• Working knowledge of Microsoft Office suite, general computer software and database systems

Required Qualifications  

• Secondary school certification. 

• Valid Driver's License. 

Preferred Qualifications 

• Bachelor's Degree or equivalent combination of education and work experience. 

• Experience of working in a claims environment within crop insurance

Preferred Work Experience  

• Experience in the crop insurance industry. 

• Experience in agriculture. 

• Experience in managing

Note: QBE, a global insurance leader, is the proud parent company of NAU Country Insurance Company. NAU Country writes in 48 states and has nine locations nationwide. Together, we combine the history, expertise, innovation, and a shared commitment to excellence to provide unparalleled insurance solutions to our customers and communities worldwide. 

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team. 

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to: 

• Hybrid Working – a mix of working from home and in the office 

• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis 

• Competitive 401(k) program with company match up to 8% 

• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice 

• Tuition Reimbursement for professional certifications, and continuing education 

• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community 

To learn more