Android Senior Client Services Manager

Job Type:

Regular

Work Location:

Client Support Center - Southlake, TX 76092

Overview:

2020 Companies has a full-time remote Senior Client Services Manager opportunity!

Are you ready to lead at the highest level in the fast-paced world of Android? We are seeking a Senior Client Services Manager to serve as a key strategic partner and executive liaison for our Android client program. In this expanded role, you won't just support account growth; you will shape the channel strategy, cultivate high-impact relationships across Mobile Partners, manage strategic workflows, and deliver executive-level insights that drive real business outcomes. Representing our client with executive presence, you will bridge the gap between high-level client strategy and on-the-ground field execution. If you are a visionary, results-driven client services leader ready to own account strategy and elevate brand performance, step into a role designed for exceptional growth and influence. Apply today!

Pay: Starting at $85,000 - $90,000 annually; Salary commensurate with experience, plus quarterly bonus eligibility up to 10%

Schedule: Monday-Friday

Work Location: Remote

Our Benefits:

• Competitive annual salary
• Weekly Pay! On-demand pay options through DailyPay
• Comprehensive health, dental, and vision benefits; 401 (k) program with company matching
• Paid time off and holidays
• Partial Mobile phone & Home Internet reimbursement
• Scholarship opportunities for employees and families
• Employee Assistance Program and Leadership Development Program

About 2020 Companies  

At 2020 Companies, we work for you. As a long-standing partner with clients in the consumer electronics sector, we provide talent who personally connect with our consumers by inspiring participation, creating a memorable brand experience, and influencing future purchasing decisions to form lasting customers.

Job Description:

• Executive Client Partnership & Advocacy: Act as the direct strategic extension and representative of our Android Client. Facilitate end-to-end communication, executive briefings, high-impact client-facing presentation creation using Google Workspace, stakeholder reporting, and strategic travel alignment on behalf of the client.
• Channel & Partner Relationship Strategy: Proactively develop, expand, and govern high-level relationships across Mobile networks. Align channel goals with overarching client initiatives to drive sustained market expansion.
• Strategic Alignment & Workflow Architecture: Partner with cross-functional operations and shared services teams to design, monitor, and optimize program workflows. Ensure resource allocation, field execution strategies, and project schedules align precisely with client expectations.
• Service Level & Quality Governance: Establish, monitor, and maintain key Service Level Agreements (SLAs) and Quality Assurance (QA) standards across all program functions to continually gauge effectiveness and drive program enhancements.
• Advanced Performance Tracking & Executive Insights: Direct the data and analytics framework in collaboration with internal insights teams. Synthesize complex performance metrics, competitive intelligence, and field data into visually compelling, executive-level presentations and actionable recommendations for client leadership.
• Strategic & Budgetary Input: Participate actively in strategic business reviews, budget planning, forecasting, and resource optimization to ensure long-term program sustainability and profitability.
• Strategic Field & Project Oversight: Conduct targeted strategic travel to major markets to evaluate field connectivity, gauge partner alignment, ensure training compliance, and oversee high-priority product launch rollouts.
• Cross-Functional Team & Vendor Leadership: Provide senior-level leadership, direction, and mentorship to project managers, coordinators, and field teams—fostering an environment of continuous improvement, innovation, and accountability.

Qualifications:

• Strategic Mindset & Client Advocacy: Advanced ability to comprehend complex client ecosystems, anticipate market trends, and translate high-level client visions into actionable, scalable operational strategies.
• Executive Presence & Communication: Exceptional written, verbal, and visual communication skills with a proven track record of presenting to senior executives and client leadership. Google Workspace Power User (Slides, Docs, Sheets) with advanced presentation design and visual storytelling skills, capabl