Information Technology - Technical Services Specialist I

With 91 years of history, Harkins Theatres is looking for a Technical Services Specailist that provides basic technical support for all technology including desktop computing hardware/software, Point-of-Sale (POS), phone, CCTV, projection, sound systems, and/or other related technology systems.ems.
Why Harkins:
Harkins Theatres has become the largest independently owned theatre company with 32 theatre locations in four states and more than 90 years of rich history. Our amazing environment and collaborative teams are some of the perks our employees enjoy- as well as:
• FREE MOVIES
• Health incentive programs
• 401K match
• Medical, Vision and Dental Benefits
• Education Reimbursement
• Gym Membership
• Big-Box Membership
What You Will Be Doing:
• Responds to, troubleshoots and resolves helpdesk tickets and assists other team members in issue resolution.
• Performs work on and maintenance of projection and sound systems, including replacement of bulbs, lubrication and adjustment of projectors, and physical cleaning of electronic equipment.
• Troubleshoots and repairs performance problems with the projection and sound systems.
• Works safely with electrical distribution systems at the theatre level.
• Manages, sets up and tests theatre rentals requiring audio and/or video presentation, including the allocation of equipment to ensure overlapping events are properly equipped and staffed.
• Operates equipment for rentals when needed or instructs management on equipment operation.
• Takes down, properly stores and inventories equipment upon completion of theatre rentals.
• Performs preventative maintenance on technical equipment as scheduled or assigned.
• Sets up, upgrades, and maintains desktop/laptop computers, POS terminals, kiosks, printers, copiers and other peripheral devices.
• Maintains and troubleshoots desktop/laptop computing systems and provides first level support of servers and data networking technology.
• Assists with security system maintenance and troubleshooting including CCTV, security, and access control systems.
• Communicates clearly and effectively in writing and verbally to theatre management.
• Develops and maintains appropriate relationships with employees to facilitate communication on issues and feedback.
• Assists with the running of wires and cables, and the assembly and installation of equipment associated with new theatre construction.
• Assists with the development of documentation for projects, systems and processes.
• Works with vendors and maintenance teams to support technology systems.
• Tracks and manages hardware inventory.
• Manages the shipping, exchange and repair of technology hardware per maintenance agreements.
• Maintains theatre signage, HDN network equipment and special lighting.
• Flexible to work variable schedules.
• Regular attendance and physical presence at the work site.
• Travel required between designated company locations daily with up to 15% out-of-town travel.
• Records regular work, mileage and expense reports utilizing a computer-based program.
• Must carry a cell phone and be available evenings and weekends for emergencies.
• Must have current auto insurance and valid driver’s license at all times.

What We Are Looking For:
◦ College degree or high school diploma or GED, and experience/aptitude with computer hardware and software.
◦ Experience working with Microsoft operating systems and presentation systems preferred.
◦ 1+ year mechanical/electrical experience a plus.
◦ Movie theatre experience a plus.
◦ Able to perform lock out- tag out procedures.
◦ Capable of remaining calm and using good judgment in elevating situations.
◦ Physical activity including lifting, pushing, pulling, crawling, bending, stretching, reaching, squatting, twisting, standing, walking up/down stairs and on flat surface, climbing/work from ladder/scaffold up to 15 or 30 feet in height, lifting up to 75 pounds.
◦ Flexible to work variable schedules.
◦ Reliable work vehicle and willingness to travel.
◦ Microsoft Excel, Word, Outlook and Internet research.
◦ Good written and verbal English communication skills.
◦ Organized with strong attention to detail and ability to exercise judgment and discretion in maintaining confidential and sensitive information.
◦ Able to work independently and/or with a team.
◦ Able to focus with frequent interruptions and navigate aggressive deadlines.
◦ Maintains a professional attitude and demeanor. Demonstrates unimpeachable integrity and accountability. Communicates professionally in all circumstances.