Business Analyst

The Business Analyst supports our sales and global account teams by managing customer relationships, analyzing market opportunities, and optimizing the sales pipeline using Salesforce. The role includes conducting research, assisting with RFP responses, and providing strategic insights to drive revenue growth.

Compensation: $ 75,000 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management

Primary Job Responsibilities:

• Customer Relationship Management: Develop and maintain strong relationships with new and existing customers, acting as a key point of contact. Utilize Salesforce CRM to track and manage customer interactions, ensure accurate data entry, and conduct regular database maintenance for optimal performance.
• Inbound Inquiry Management: Handle approximately 20-30+ inbound customer inquiries daily via phone and webforms, promptly responding and ensuring customer satisfaction.
• Sales Opportunity Analysis: Research and identify potential sales opportunities, performing market analyses and needs assessments to pinpoint prospect pain points. Prioritize and manage leads within Salesforce, moving them efficiently through the sales pipeline.
• Customized Communication: Develop tailored communication strategies including email templates and call scripts. Execute at least 30 daily outreach touchpoints (inbound, outbound, email) to prospects, maintaining clear and consistent messaging.
• Proposal and RFP Support: Assist the global account manager in preparing and responding to Requests for Proposals (RFPs), including gathering necessary information, coordinating internal responses, and ensuring timely submission.
• Sales Prospect Research: Conduct detailed market and competitive analyses to identify and qualify potential global account opportunities. Provide actionable insights to the global account manager and sales teams to support strategic decision-making.
• Lead Qualification and Development: Qualify inbound leads, research targeted accounts to identify key stakeholders, and generate interest. Deliver fully informed, well-qualified leads to sales teams for further engagement.
• Collaboration and Support: Partner closely with global account managers, outside sales representatives, and operations teams, leveraging Salesforce data to execute targeted campaigns and align strategies to effectively address client requirements.
• Reporting and Documentation: Maintain comprehensive and accurate records of sales activities, customer interactions, and pipeline statuses within Salesforce. Generate regular reports and dashboards to track and present progress against key performance indicators (KPIs).
• Continuous Improvement: Stay updated on industry trends, competitor activities, and product developments. Recommend enhancements to sales techniques, communication strategies, and CRM practices.
• Quota and Performance Goals: Consistently achieve or exceed assigned sales-qualified lead quotas to directly support revenue and growth objectives.

Required Skills:

• Education: BA/BS degree preferred but not required.
• Experience: 1-2 years in Sales Development, Lead Generation, or Business Analyst role preferred.
• Analytical & Research Skills: Strong ability to conduct market research, competitive analysis, and interpret data to inform sales strategies.
• Sales & Communication Skills: Excellent verbal and written communication, relationship-building capabilities, and proactive sales instincts.
• Technical Proficiency: Proficient in Salesforce CRM; familiarity with automated outreach tools and marketing automation software (e.g., Marketo) advantageous.
• Organizational Skills: Highly organized, adaptable, detail-oriented, with excellent time-management and multi-tasking abilities.
• Collaboration & Initiative: Proven team player demonstrating strong collaboration skills, initiative, persistence, and the abilit