Product Manager

Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits.  Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy.  We are building the tools and designing an approach to enable care to reach the patients who can benefit most.  

Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team. We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions. We experiment to improve, actively seeking data to inform decisions and to assess our own performance. We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.

If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.

About this role

The Product Manager will serve as the key interpreter and interface between engineering, analytics, data science, design, and the healthcare operations team that serves patients. Waymark’s operations team serves a highly-vulnerable population of patients receiving Medicaid, who often need mental health and substance use treatment, care coordination between primary care visits, and assistance navigating numerous barriers to good health. The design and engineering teams have created a system to keep track of patients, outreach them in a way that is optimized for low-income populations who may vary in health literacy and numeracy skills, and that supports our team through data science-based recommendations about which interventions are ideal for a given patient profile. As a PM, you will own the roadmap of building out the patient management system, provide critical decision-making around priorities and timelines, help translate between diverse disciplines from pharmacists to data scientists, and help align the product roadmap with the overall needs of our Public Benefit Company and its patients.

Responsibilities

• Drive the product roadmap and function as product owner for Waymark’s patient management system (Lighthouse)
• Collaborate closely with Ops and development teams to articulate product requirements and acceptance criteria for Waymark’s Lighthouse product
• Collaborate with Operations team to define product success metrics (qualitative and quantitative) and measure them over the product life cycle
• Collaborate with Growth team to align the product roadmap with Waymark’s growth trajectory
• Identify and fix process gaps around execution, roll-out, and ongoing support of software projects

Minimum qualifications

• Bachelor's degree in computer science, engineering, design, public health or related field
• 5 years of experience in the healthcare industry
• 2 years of product management experience in the health tech industry 
• Thrives in ambiguity with a bias towards action

Preferred qualifications 

• Knowledge of concepts, data and methodologies in Medicaid and/or healthcare data generally, especially when dealing with EHR and/or claims data, is a plus
• Experience with CRM product development, deployment and iteration

Base Salary Range: $120,000 - $172,500.  Compensation will depend on multiple factors, including job location, training, education, and experience.

Benefits and Other Compensation: Medical, vision, dental, basic life insurance, and stock options available for the hired applicant.  Employees also receive twenty (20) vacation days, accrued over the year and eleven (11) paid holidays throughout the calendar year. Sixteen (16) weeks of parental leave for birthing parents will also be available for use after successful completion of six (6) months of employment, eight (8) weeks of bonding leave for non-birthing parents.  Employees are able to enroll in our 401(k) plan and commuter benefits plan. Shift 

COVID Vaccination: Waymark has adopted a policy on mandatory full vaccination to safeguard our employees, our partners, and the patients we serve from the hazard of COVID-19.  As a healthcare company, we believe it is important for our employees and actions to reflect the best available science and the interests of public health.  You will be asked to attest to your COVID vaccination status before an offer of employment is made.