Business Operations, Associate Project Manager

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role you will, serve as the centralized business operations resource supporting onboarding, renewal, and engagement activities for over ~15,000 contacts that Member Networks interacts with. You will work independently to meet deadlines and balance multiple priorities to achieve high levels of quality and productivity. You will work across the organization to successfully execute project goals.

Responsibilities:

• Create member facing contact intake forms using Salesforce report and format as needed – create automation where possible.
• Liaison to Enterprise contact team and Provider support team to ensure clear handoffs are followed.
• Utilize Tasks by Planner to Do in Microsoft Teams to manage contact start to end process.
• Review weekly/monthly/quarterly reports to identify adds/deletes of contacts within Salesforce.
• Manage contact information in Salesforce to ensure it meets network entry criteria.

• Create or update contact records, verify logins, ensure security and credentials are accurate, contacts are tied to correct ID, titles, and roles.
• Ensure contacts are tied to correct product(s) & ensure community connections are active. 

• Utilize the Member Network dashboards for workflow and identification of missing NIBs bounce backs.
• Create/manage engagement reports.
• Deliver on a wide range of data requests to meet customer needs.

Qualifications:

• Relevant degree preferred.

• No prior work experienced required.
• Proficient skills with Microsoft Office applications required.
• Experience with project or process management strongly desired.
• Experience with Customer Relations Management (CRM) (Salesforce) or other CRM software highly preferred.
• Ability to multi-task and manage competing priorities in a fast-paced, high-pressure, and results-oriented environment.
• Strong organizational, communication, and interpersonal skills.
• High level of attention to detail.

Estimated Hiring Range:

$51,900.00 - $75,150.00

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer:   Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.