Customer Success Agent - Regional Operations Nordics & UK

Want to be part of transforming road freight – for good? Einride is showing the world a new way to move, based on the latest digital, electric and autonomous technologies. Through freight capacity as a service, we enable businesses around the world to accelerate towards their sustainability goals.
Founded in 2016, Einride became the first company in the world to deploy a cab-less autonomous electric vehicle on a public road (Sweden, 2019). In 2022, we were the first to successfully operate such a vehicle on a US public road. Today our award-winning technology has been launched across 8 countries (and counting). Our clients are some of the world’s biggest shippers, including Fortune 500 companies.

What you’ll do:

• Together with Operational Account Manager develop and maintain an optimal customer experience for our customers in the Nordics & UK
• Manage daily operations and planning 
• First point of contact for our customers and other partners such as carriers and workshops
• Analyze and optimize performance securing agreed KPIs and SLA are achieved 
• Handle and resolve customer requests
• Monitoring support inbox and resolve ad hoc deviations

What we’re looking for:

• Minimum a Bachelor's degree (e.g Business, Supply Chain, Logistics)
• Previous experience in a customer facing role
• Strong collaborator
• Strong service and solution oriented mindset
• Independent and confident in your ability to act, prioritize and make decisions
• Fluent in Swedish & English
• Experience from the growing EV industry and/or startup is of merit

This position is based in Stockholm or Gothenburg. We recommend that you submit your application as soon as possible as selection and interviews are held continuously.
At Einride, we are innovators, building solutions the world has never seen before – but urgently needs. That’s why we take action, and it’s why we are always eager to be challenged. We know that our best innovations come from having a diverse mix of people, including those of different experiences, career paths, and walks of life. By coming together and sharing our perspectives openly – by disagreeing, discussing, and committing – we deliver greater impact.