Sr. Client Service Consultant, EB

How have we maintained our 90 years of independence? Because we’re bullish in the industry, we’re innovative, we offer cutting-edge services and benefits, and we care deeply about our employees, clients, and communities. That’s what being part of an employee-owned, powerhouse company can do. Our employees write our playbook, have a seat at the table in the decisions we make, and work together (not against each other) — providing an exceptional employee experience. Sound enticing? Check out our open Sr. Client Service Consultant opportunity and apply!

We are looking to add a Sr. Client Service Consultant to join our Employee Benefits team in Waukee, IA. Candidates thrive in our environment when they harness their collaborative mindset, strong interpersonal communication skills, and a love of learning.
 

The purpose of this position is to contribute to profitability, value, and growth of revenue in existing business and assuring quality service delivery to clients in accordance with the established objectives and procedures of Holmes Murphy & Associates, Inc. In addition, provide technical expertise, and develop/strengthen client relationships, as well as, to provide effective customer service in a professional and timely manner. Assists sales team in marketing group employee benefit insurance programs as needed, and suggests additional coverages and limits, which reduce the client’s exposure in according with established Agency and Sales Team goals and objectives. In addition, the Sr. Consultant should demonstrate strong leadership skills to the rest of the team, including mentoring inside staff.

Responsibilities:
 

Client Service Responsibilities:

 

• Manage all aspects of a client account including primary responsibility for maintaining overall relationship with client at the executive level; communicate more complex client strategies to partners.
• Develop and manage the scope of services for each client, which includes overall healthcare strategy and a financial budget. Work with sales team to determine specific scope of services and responsibilities.
• Ensure client is kept abreast of new Holmes Murphy product offerings, capabilities and tools, as well as legal and compliance updates, as they become available or are released internally.
• Review insurance in place and assess future needs of client, develop/implement growth strategies for each client, which results in increased revenue of existing client base as well as Company revenue.
• Manage execution of timelines that clearly identify all tasks, task durations, team resources responsible for completing the tasks and milestones needed to complete assigned projects.
• Draft complex Request for Proposals (RFPs) for review by appropriate sales/service team member, make requested edits to RFPs, distribute RFPs to insurance carrier market, ensure timely response by insurance carriers, negotiate with vendors as needed, summarize and analyze insurance carrier proposals.
• Draft and deliver client presentations and communications, specific for each client’s employee population.
• Provide final review of employee communications, proposals, documents and contracts; provide feedback to Consultant/Account Manager, as needed.
• Oversee the management of the financial budget for each client. Review monthly Company produced Monthly Financial Summary Report (MFSR) for self-funded clients and quarterly insurance carrier produced reports for fully insured clients. Provide regular written updates to the client on the tracking of the health plan according to the financial budget.
• Integrate Company expertise staff (actuarial, clinical, communications, reporting) into client accounts for the purpose of assuring long-lasting client relationships and exceeding client expectations.
• Assist clients in meeting HIPAA, ERISA, PPACA and all other employee benefit related compliance regulations.
• Visit and/or travel to client sites to participate in face-to-face meetings, as required.
• Promote a positive image of the Company and the insurance industry in the community.
• Actively develop and manage relationships with existing clients and prospective clients through industry conferences, business groups and community activities.

Vendor Management:  

• Develop strong working relationships with insurance carrier/vendor contacts and identify opportunities to form strategic partnerships to enhance product and sevice delivery to clients and grow revenue; manage escalated vendor issues and negotiate, when necessary.
• Advocate for the client, researching and resolving issues, contract concerns, etc. with vendors, as situations arise.

Team Duties:  

• Actively participate in the professional development of Consu