Career Returners - Customer Service Roles at Irish Life - Dundalk, Co. Louth

Are you a Career Returner looking to re-join the workforce following a career gap of 1+ years? 

 

Do you have experience in Customer Service and / or Financial Services?  

 

Are you looking for an opportunity that offers flexibility, training, support and coaching to help you re-launch your career? 

 

If so, we would love to hear from you! We are currently hiring both Customer Service Representatives and Senior Customer Service Representatives in our Irish Life Customer Centre in Dundalk, Co. Louth.  

 

• Customer Service Representatives will have proven customer service experience, a passion to help people, and a desire to learn about financial services.  
• Senior Customer Service Representatives will have at least 2 years Customer Service experience, ideally in the Financial Services sector and hold the Accredited Product Adviser (APA) designation in Life Assurance.  

 

We are interested in speaking with Career Returners who have the right experience for either of these roles. We are hiring a mix of full-time (36.25 hours per week) and some part-time (up to 21 hours per week) positions, both with varying shift patterns, that may offer the flexibility you need to support your work-life balance.  
 

Who We Are

 

Irish Life is one of Ireland's leading Financial Services companies, helping over 1 million customers with their life insurance, pension, investment and health insurance needs. For over 20 years our Customer Centre, the epicentre of our award-

winning, dynamic Customer Service Teams, has been based in Dundalk Co Louth. 
 

What We Offer

• A rewarding career in Irish Life with opportunities to grow and develop, starting with a bespoke Career Returners reintegration programme to help you find your feet.  
• Comprehensive Customer Service training and development, beginning with an induction training course which is completed during the first three months, on-site in our office in Dundalk. 
• A Hybrid Working Model will follow the successful completion of the training programme - for Full-time schedules this will consist of 3 days per week working in the office in Dundalk, and two days working from home. 
• Full support to achieve the QFA designation, the gold standard designation for finance professionals, as well as financial rewards for exam success. 
• A competitive remuneration package to include a quarterly performance-related bonus scheme. 
• A clear career path structure where you can potentially gain your first promotion within 12 months. 
• An Annual Leave package with additional leave days when service milestones are reached, when you have specific life events to celebrate, and when you reach a milestone birthday. 
• Enhanced paid maternity and paternity leave schemes as well as 'baby care' days. 
• Valuable Company Pension, Death in Service and Income Protection Schemes. 
• Health and wellness initiatives including access to our Employee Assistance Programme, Digital Doctor, and a fully equipped on-site staff gym. 
• Staff recognition awards. 

We Would Like to Hear From you if you have

• Taken a career break of 1 year or more and you are now returning to work. 
• Communication skills, both verbal and written, as you will engage with our customers through multiple channels (phone, email, webchat). 
• A strong team spirit with a passion and drive to help our customers, and to deliver a best-in-class customer experience. 
• An ability to work collaboratively with others across the organisation to meet shared objectives. 
• An innovative approach to your work, looking out for improvements and making suggestions. 
• A personal growth mindset, willing to maximise learning from each new opportunity. 
   

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role. 
 
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported. We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture. 
 
If you require any accommodations during the recruitment process please contact us and we will be delighted to ensure you are fully suppo