Senior Program Manager – Process Improvement & Digital Delivery

About the Role

The PANYNJ Engineering Department is the steward of the agency’s infrastructure of today and leads efforts to design and build the agency’s future. Responsible for the delivery of high-quality and cost-effective planning, architectural/engineering design, and construction management services in support of the agency’s capital and operating programs, Engineering must continue pushing the digital envelope, integrating 21st century technologies and cutting-edge practices.

The Department is seeking a dynamic and results driven Senior Program Manager of Process Improvements and Digital Delivery to support Engineering in driving efficiency, innovation and agility as part of the department’s transformative digital journey.

Reporting to the Office of the Chief of engineering operations, this role serves as a strategic change leader responsible for the delivery of process innovation, driving the continuous improvement of organizational processes and spearheading the digital transformation initiatives for the Department.

The ideal candidate will have extensive experience in process optimization, technology implementation, and project management. A strategic mindset, strong leadership skills, and the ability to drive change across the organization. This role directly influences senior leadership, key stakeholders and subject matter experts to deliver digital transformation while fostering a culture of continuous improvement.

The Senior Program Manager will be a strategic thinker as well as a tactical implementer who support the Department in the seamless integration of software tools, ensure data integrity with a single source of truth, and analyze IT systems to streamline business processes through automation and advanced technologies.

Responsibilities

Process Improvement Initiatives

• Identify Opportunities: Analyze current business processes to identify areas for improvement and optimization, ensuring alignment with organizational goals.
• Develop Strategies: Create and implement comprehensive strategies for process improvements, incorporating best practices and industry standards.
• Implement Changes: Lead cross-functional teams in the execution of process improvement projects, ensuring timely and successful implementation.
• Monitor Results: Track and evaluate the effectiveness of process changes, using key performance indicators (KPIs) to measure success and identify further opportunities for enhancement.
• Continuous Improvement Culture: Foster a culture of continuous improvement within the organization, promoting the adoption of Lean, Six Sigma, and other relevant methodologies.

Digital Transformation Leadership

• Digital Strategy Development: Develop and execute a comprehensive digital transformation strategy that aligns with the Agency’s and Department’s objectives and market trends.
• Technology Implementation: Lead the selection and implementation of digital tools and technologies, ensuring seamless integration with existing systems and processes.
• Innovation Promotion: Promote a culture of innovation, encouraging the exploration and adoption of new digital solutions to enhance business operations.
• Stakeholder Engagement: Collaborate with key stakeholders, including senior leadership, to ensure alignment and support for digital init