Operations Manager (Mon - Fri; 4PM-2AM)

Job Summary

The Manager, Operations is responsible for safe and effective terminal operations in Hub Group’s large terminals.  They have accountability for the new driver experience and process adherence by Contract Compliance Managers and Driver Managers.  Responsible for daily evaluation of the start of day and end of day processes, this role’s primary responsibility is to assess process in accordance with Hub standards, develop actions, and report out to the Terminal Operations Manager and Regional Terminal Operations Director. This position reports to the Terminal Operations Manager.

Essential Job Functions:

• Provide weekly updates to management on improvement plans for new driver experience based on new driver survey results, driver interviews and turnover metrics to meet Hub Standards.
• Proactively work with operations via “sit ins” to address gaps in process adherence for safety, working percentage, driver ratio, PMs and overall performance through daily process checks.
•  Administer the timely distribution and communication of driver initiatives with regular audits to ensure the programs are current in the terminal.
•  Ensure the termination process of drivers is error free, eliminating the costs associated with drivers not being processed out properly.
• Analyze data and identify opportunities for operational improvements to retain new drivers and improve performance with process improvements.
• Responsible for on the job training and development of new driver processes and systems.

Job Requirements 

• Bachelor’s Degree or 2-3 years related industry experience
• Ability to create reports, business correspondence and procedures to effectively communicate and present information 
• Ability to problem solve and deal with an array of variables in a time-sensitive environment
• High- level written and verbal communication skills 
• Ability to work independently, multi-task and be a strong self-starter
• Excellent teamwork skills 
• 1-2 years’ experience of managing or supervising a team 
• Intermediate computer skills: Microsoft Office (Outlook, Excel, Word) 

Salary Range: $75,000- $100,000 year base salary + Bonus Eligibility 

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.