Manager - Business Development

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Merchant Services (GMS) Global Field Effectiveness and Enablement (GFEE) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchants not only to accept American Express, but also to welcome and recommend us openly to their customers.   

Within GFEE, the Global Lead Management and GCS Partnership team is focused on driving lead sharing between Issuers (GCS, ICS) and GMNS to increase charge volume growth globally, while also supporting key leads initiatives that accelerate the growth of international coverage. This involves partnership across business units, functions, and geographies to define and execute on lead strategies to improve Merchant coverage for our Clients and Card Members.

Key Responsibilities:

• Owning the partnership between GMNS and GCS to align on goals and report results related to leads management processes.
• Lead the production of numerous client and executive facing presentations.
• Provide strategic support to accelerate the growth of international coverage where it matters most for our biggest clients.
• Identify coverage gaps through in-depth analysis and ensure leads are passed to the appropriate global acquisition teams.
• Act as a Project Manager for strategic leads/coverage related projects.
• Partnership with GCO to ensure that all client facing materials and coverage claims are approved.
• Own the control management processes related to PRSAs, SOPs, and Vendor Management.

Minimum Qualifications

• Independent actor who can define strategy and action plans and manage multiple complex workstreams.
• Proven track-record of establishing new processes to drive efficiencies and growth across organizations.
• Organized, detail-oriented individual with the ability to multi-task, work well under pressure and manage through unstructured situations.
• Demonstrated ability to build and leverage relationships with key business partners; excellent collaboration and influencing skills across a matrixed organization.
• Strong communication and deck writing skills.
• Customer experience mindset.
• Experience managing global stakeholders.
• Knowledge of control management processes.
• GMNS Experience Required.
• Research experience preferred. 

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing