Assistant Director of Housing Operations

Reporting to the Director of Residence Life, the Assistant Director of Housing Operations is a member of the Residence Life leadership team and is responsible for the day-to-day administration of housing operations, including housing assignments and software management. The Assistant Director will encourage a supportive and inclusive environment aligned with the values of the office and Wofford College.

The Assistant Director is a 12-month, full-time position (40 hours/week). Normal office hours are 8:30am to 5pm Monday through Friday; however, hours may vary widely to include working evening and weekends, contingent on campus activities, and special events.

RESPONSIBILITIES

Housing Assignments & Operations – 50%

• Plan and execute the annual room selection lottery each spring and the housing selection process for incoming students each summer
• Manage ongoing room assignment process, including the mid-year housing application, commuting notifications, and study away form.
• Serve as the primary system administrator for eRezLife software within the office, specifically managing the Assignments functions of the software
• Facilitate room change requests throughout the year, including communication, timelines, and key management
• Coordinate the delivery of approved housing accommodations in partnership with the Office of Accessibility Services
• Manage room and building access protocols for the office, including maintaining all residential keys coordinating changes and updates with the Facilities, communicating ID access information to Campus Safety, and managing the electronic key cabinet system
• Serve as the department’s primary liaison to Facilities to ensure the physical spaces and condition of the residence halls align with the educational mission of Wofford College
• Serve as direct supervisor for the RLC assigned to housing operations; and assist the Director in supervision of other Residence Life Coordinators in matters relating to housing operations
• Manage the summer housing program and serve as the liaison with the summer camps/conferences staff to facilitate external housing requests
• Oversee break stay (early arrival/late departure) requests with designated RLC
• Create and maintain an Operations calendar

Residence Life Administration – 40%

• Triage communication directed to the departmental email and direct to appropriate staff for follow-up
• Provide excellent customer service to members of the community engaging with the Office of Residence Life through walk-ins, phone calls, and the departmental email
• Craft communication regarding housing processes and policies
• Execute building openings and closings throughout the year
• Coordinate with the Business Office to ensure proper billing and charges
• Assist in the resolution of roommate conflicts
• Maintain the webpages for the Office of Residence Life
• Provide trainings, information sessions, and materials to ensure transparency of policies, processes, and procedures to students, staff, and appropriate campus partners
• Assist in the adjudication of residential violations as needed
• Lead the Office of Residence Life in the absence of the Director and Associate Director of Residence Life

Campus Life & Student Development – 10%

• Contribute to a healthy and positive workplace by supporting campus colleagues
• Serve on relevant college committees as necessary
• Serve in the CLSD on-call rotation
• Other duties as assigned

REQUIRED QUALIFICATIONS

Master’s degree in higher education, student affairs or related field and minimum of two years of experience working in residence life, housing, student development, or closely related fields (intern/graduate experience will be considered); OR equivalent combination of education and experience. Experience with housing/occupancy management software (direct experience with eRezLife is highly desirable) Demonstrated aptitude for working and communicating effectively in a professional manner Demonstrated ability to multi-task and respond effectively in high-stress situations Demonstrated commitment to fostering a diverse educational environment and workplace and an ability to work effectively with a diverse faculty and student populations

PREFERRED QUALIFICATIONS

Effective computer proficiency and knowledge of Microsoft Office applications Experience in an on-call rotation and/or with crisis response Knowledge of relevant higher education applications and software (including Banner) Demonstrated commitment to the values and goals of a residential, liberal arts college

  COMPENSATION AND BENEFITS

Salary will be commensurate with experience. Wofford College provides a co