Enterprise Account Manager, Rosetta Stone Europe

Rosetta Stone is seeking an Account Manager to join our European Enterprise Renewals Team. #LI-TM1

The ideal Account Manager will have a passion for customer success. In this role, you will be developing relationships with customers within your assigned territory and will provide support, insights, and strategies to drive successful implementation and customer satisfaction. You will be responsible for the subscription renewal, upsell, customer retention, and engagement activities in the assigned territory. #LI-GERMANY

This person must be proactive, well-organized, and extremely personable. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity.

This role is based in Germany, either remotely or in our Cologne office. #LI-REMOTE

WHAT YOU'LL BE DOING

• Proactive outreach to customers with expiring subscriptions through phone, email, and targeted campaigns to secure subscription renewal and drive expansion in your assigned territory; consult on purchasing options, prepare pricing proposals, follow up through close
• Develop a keen understanding of customer needs and values to provide the best customer experience and maximize product adoption, usage, and engagement.
• For targeted strategic accounts coordinate, deliver, and track implementation services to achieve retention and expansion goals
• Understand all facets of Rosetta Stone Language programs - technical and operational, as well as internal Rosetta Stone systems and processes
• Effectively communicate new product enhancements and benefits to existing customers virtually
• Periodically analyze account data and usage in preparation for consultations with customers, sharing results and impact
• Develop and manage targeted campaigns to upsell and expand within existing accounts
• Collaborate with field sales and inside sales to expand and grow Rosetta Stone footprint in your assigned territory
• Accurately maintain all customer-related information, implementation activity, and opportunity tracking in Salesforce and/or Gainsight
• Gather customer feedback to help improve and enhance product offerings.
• Grow and stretch by taking on additional projects as assigned

WHAT WE'RE LOOKING FOR

• Bachelor's Degree
• Languages: C1 or C2 level German and English, French, Spanish, and Italian are a plus
• 1-2 years experience in Account Management/Customer Success, Renewal Sales or Inside Sales
• Superb computer skills, including MS Word, Excel, Google Suite, and SalesForce experience a plus
• Proven organizational skills, high attention to detail, and superior time management.
• Strong speaking and presentation skills
• Strong data analysis skills and experience with data-driven instruction
• Experience with and ability to communicate across all levels of an organization, excellent written and verbal communication skills

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

• 1 in 4 students in the United States uses IXL.com
• Rosetta Stone provides an immersive learning experience for 25 languages
• Wyzant is the nation's largest community of tutors, covering 300+ subjects
• Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.