Computer Systems Analyst

The Team and the Role

INDUS is a 100% employee-owned, customer-focused government services provider with expertise in Engineering, Information Technology, Cybersecurity, Program/Financial Management, Logistics, and Data Analytics. At INDUS, we believe in the value of the INDUS team. Together we deliver exceptional customer service, foster a growth and support-centered work environment, and focus on how we can give back to the communities that we serve. Empowering our employees starts on day one and creates an environment full of innovation and promise. By offering mentorship and robust Training and Development opportunities, INDUS continues its pursuit to be the Employer of Choice. 

The Naval Undersea Warfare Center Keyport Division Detachment Pacific (Code 04/TDC) serves as NUWC’s forward presence across the Middle Pacific, Guam, and WESTPAC, providing site and detachment management under the Commanding Officer’s delegated authority. Responsibilities include oversight of program management, operations, safety and occupational health, security, personnel administration (including EEO and professional development), environmental compliance, emergency preparedness, facilities and space management, and proper use of government resources and funds. The detachment also manages on-site operations, executes Navy program duties, oversees military personnel allowances, and acts as the command’s liaison with local installation leadership for services and support. Supported divisions include the Hawaii Fleet Test and Operational Assessment Division (Code 24), Pearl Harbor Torpedo Division (Code 34), and Fleet Technical Support Division (Code 45).

Reporting to the Program Manager, the Computer Systems Analyst provides IT systems administration, troubleshooting, maintenance, and technical support for classified and unclassified hardware, software, and network infrastructure supporting the MK48 Intermediate Maintenance Activity (IMA) on the Hawaii Detachments Support Services contract. This role supports NMCI services, APCS operations, STIG compliance, user support/training, and overall reliability of IT systems supporting heavyweight torpedo maintenance, testing, and logistics operations within a secure industrial environment. This position is located in Ewa Beach, HI.

What You'll Do

• Monitors system status for approximately 213 computer systems and assets; prepares and maintains documentation for moves, additions, and changes (MACs) in Navy Enterprise Tool (NET) and Request for Service or Product (RSP) systems.
• Provides technical support for Navy Marine Corps Intranet (NMCI) systems, including troubleshooting, application updates, user profiles, hardware repair/replacement, and network issues.
• Submits trouble tickets to NMCI Service Desk and NUWCDIVKPT Helpdesk.
• Installs, replaces, and repairs ancillary IT equipment such as mounts, network cabinets, and cables.
• Performs installation, testing, troubleshooting, operation, repair, cabling, password resets, preventive and corrective maintenance on networks, servers, and computer systems.
• Manages access control via Lenel System, Closed Caption TV, electronic bulletin boards, and Video Teleconferencing (VTC) hardware.
• Analyzes and resolves hardware/software interface and interoperability problems.
• Monitors consumables, orders replacements, processes excess material, and handles hazardous materials disposal.
• Provides training to Government and Contractor personnel on system operation, applications, network services, and printer mapping.
• Performs system administration functions for user access, permissions, and NMCI-related issues.
• Maintains the Automated Process Control System (APCS), including troubleshooting, report generation, data and system change requests, and Postmaster Notices.
• Performs scanning and remediation of network devices per System Technical Implementation Guide (STIG); applies anti-virus, OS patches, drivers, and updates.
• Attends weekly Document Review Board meetings and hosts APCS Users Team meetings.
• Delivers, transfers, loads, and offloads IT hardware, software, consumables, peripherals, and related equipment.
• Provides technical support for surge requirements as needed.
• Bid and proposal support if requested.
• Other duties as assigned.

What We're Looking For

Required Qualifications:

• An active secret clearance is required to be considered for this position.
• Bachelor's degree in Information Technology, Computer Science, Systems Engineering, or a closely related discipline (or equivalent combination of education and experience) from an accredited university required.
• At least three to seven