Scheduler Secretary Interventional Pain & Spine Care Center Gwinnett

Overview

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Responsibilities

INTERVENTIONAL PAIN AND SPINE CARE

 

Performs scheduling function in a streamlined environment, which is fully computerized.  Position requires application of special instructions and procedural information to identify type of procedure requested and correctly schedule rooms and equipment.  Enters various data into computer systems, verifies the accuracy of data input, and corrects errors and prints reports as necessary.

 

Serves as initial patient contact, initiates patient record and account and prepares patient for visit. Greets patients and families in a welcoming and caring manner, courteously assists callers with information and directions.

Compiles patient records and prints schedule in preparation for daily appointments. Responsible for collecting and organizing patient documentation. Assist with chart management, to include assembly, sticker application, etc.

Pre-registers patients as time allows if applicable.

Interviews, verifies, and performs accurate data entry of patient demographics, insurance coding, and medical information to ensure integrity of records and minimize claims denials if applicable. Facilitates the gathering of information for insurance/billing questions as requested by patients. May assist patients with forms and applications. Reviews for completeness and makes corrections of a routine nature

 

Educates patients and maintains compliance with Medicare Secondary Payer guidelines through accurate completion of questionnaire for every appropriate patient encounter, and with HIPAA privacy regulations and acknowledgements if applicable. Maintain confidentiality with client records and sensitive issues or documents

 

Accepts up-front payments and provides appropriate patient receipts. Ensures proper transport and documentation is provided to Accounting if applicable.

 

Escorts patients to testing area as needed and provides directions as applicable. Monitors patient wait times ensuring patients are seen with 15 minutes and communication as to delays, status of procedure, etc. occurs.

 

Answers phones (operator, appointment, back office lines, etc.) in compliance with service goals. May file, print, copy, fax, and take messages. Receives and screens calls and visitors, responding to routine inquiries with standardized information.

 

Accurately schedules all categories of appointments – new, return/office, follow-up, pre-op, post-op, procedure, consultation, etc. Telephones patients or physicians’ offices daily to confirm appointments, where appropriate.

 

Orders and stocks supplies and forms. Maintains appropriate inventories to ensure adequate par levels. Responsible for inventorying and coordinating equipment repair/maintenance

 

Maintains competency in multiple information systems programs, keeps abreast of ongoing changes, and maintains flexibility inherent in performance of job.

 

Sustains optimal patient focus while performing job duties in a manner which conveys respect and dignity to the patients and patients’ families. Manages complaint handling and service recovery in a professional manner.

 

Reviews, prepares, and forwards patient information to be retained in the hospital medical record in a timely manner if applicable.

 

Assists clinical staff with safe patient handling as needed.

 

Assist with confirmation of lab and testing results.

 

Communicates regularly with departmental staff and management on a daily basis.

 

Qualifications

REQUIRED:

Medical terminology 

One (1) year previous medical related clerical or related experience or an Associate’s Degree

Good communication skills

Typing requirements vary by department; see requisition for requirements.

Fundamental knowledge and skill in utilization of computer application.

Level of proficiency in the use and application of MS Office (Word, Excel, and PowerPoint) varies by department, see requisition for requirements.

Preferred: 

Three (3) years previous experience in admissions or a scheduling environment.

Demonstrated problem-solving skills

Proficient in computerized input of data

Work Hours:

715a-345p

Weekend Requirements:

No

On-Call Requirements:

No