Sales Specialist, Century City

As a Sales Specialist in a Lucid Studio, your primary focus will be to guide customers on their journey with Lucid as a main point of contact from sales, transaction facilitation, and successful delivery.  This role is pivotal in ensuring a seamless and personalized customer experience.  If you're achievement-oriented, thrive in goal-focused settings, and have exceptional relational skills, then you'll excel as a Lucid Sales Specialist. Interviews are scheduled to begin in December with start dates in January.

Being a Sales Specialist at Lucid is a career-defining chance for those who are driven by the thrill of uncapped commission plus, have the stability of a guaranteed hourly wage.  Dive into a role where your efforts are directly rewarded, where your sales talent shines in a dynamic and high-achieving environment. 

Customer Engagement

• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
• Product Expertise: Leverage your in-depth knowledge of Lucid products to offer tailored solutions.
• Competitive landscape: Take initiative to understand competitor models, pricing, and packages in order to educate customer on why Lucid
• Customer Relationships: Build and nurture customer relationships to foster brand loyalty.
• CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagement
• Pipeline Management: Maintain and build a robust sales pipeline through disciplined practices.
• Goal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences.
• Conduct test drives and articulate desired selling points ensuring an exceptional experience while driving Lucid vehicles.
• Deliver an exceptional and memorable sales experience that you would personally want to have

Transaction Facilitation (Desking): 

• Manage end to end transitions for Order to Delivery Management: Support customers with financing/leasing application and Monitor application status, submitted documents and vehicle readiness.
• Successful Delivery: Guide the customer through the ordering process of Lucid new vehicles, including obtaining documentation, advising on financial products and ensuring the overall purchase and financing process is smooth.
• Handle registration and facilitation of payment due at signing
• Coordinate customer support with Lucid Financial Service and Delivery teams as required
• Assist with daily operations as needed

Communication & Presentation

• Clear Communication: Use exceptional oral and written communication skills to deliver clear and relevant information.
• Maintain communication on a regular basis during waiting period before delivery date is scheduled
• Active Listening: Employ active listening techniques to provide solutions that are genuinely helpful to customers.

Qualifications

• 2+ years of relevant sales professional experience in commission-based environment, including building and managing a customer pipeline.
• Retail automotive sales and desking experience highly desired
• Availability to work flexible hours including weekends, evenings, and holidays in a retail environment
• Microsoft Office, CRM tools (Salesforce preferred), and retail business systems user experience
• Proven track record of achieving individual sales goals.
• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
• Exceptional communication skills, encompassing active listening, clear verbal articulation, and proficient written communication, ensuring effective and concise convey