Patient Experience Advisor

Department:

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Primarily 1st shift with minimal instances of flex to weekends, evenings based on needs of site and support needed for our leaders and teams.

Major Responsibilities:

• Accountable for successful relationships with site/system administrative teams. Partners with site leadership and Patient Experience teams to develop and effectively execute a site implementation plan to hardwire and sustain the Signature Experience.
• Ensure Patient Experience project deliverables are completed on time, according to the predetermined specifications, and with the achievement of expected outcomes.
• Provide coaching and direction to site Patient Experience teams to ensure team effectiveness and achievement of outlined objectives.
• Serve as an expert resource for site leadership on organizational change, performance, development and all components of the Signature Experience model.
• Provides coaching to build skill for leadership teams on the use of evidence-based practices, tactics and techniques.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor's Degree in Organizational Development, or
• Bachelor's Degree in Education.

Experience Required:

• Typically requires 5 years of experience in curriculum design, group facilitation and training, implementation of large scale transformation /change initiatives, organizational development, or human resource consulting, performance improvement.

Knowledge, Skills & Abilities Required:

• Ability to develop rapport quickly with all levels of leadership.
• Strong facilitation skills.
• Organizational assessment / diagnostic skills.
• Extensive knowledge of a strong consultative approach.
• Strong human relations and interpersonal skills.
• Ability to navigate and establish priorities in an often-ambiguous environment.
• Demonstrated organizational and prioritization skills.
• Excellent communication skills.
• Large group presentation skills.
• Proficient in Microsoft Word, Excel PowerPoint.
• Demonstrated knowledge of patient experience data analysis and report preparation.

Physical Requirements and Working Conditions:

• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range

$30.15 - $45.25

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health