Airport Vehicle for Hire Senior Supervisor

Salary range: $72,682- $90,839

Posting expires: March 21, 2025

General Description and Classification Standards

The Vehicle for Hire Supervisor Sr is responsible for supervising and participating in the field enforcement of the City of Atlanta ordinances relating to operations of vehicles for hire.

Duties at this level include, but are not limited to: supervising and training assigned personnel; reviewing reports, forms and citations for sound enforcement practices and accuracy; conducting inspections and checking for permits, licenses and inspection stickers; investigating customer complaints, preparing evidence; testifying at hearings; and maintaining and updating records for proper documentation. This is a team lead or "foreman" level position with a formally designated team of skilled employees, either in one or multiple skilled specialties.

Supervision Received

Direction received is very general and focuses on end results and is typically collaborative in nature. Makes decisions on technical issues, diagnoses, or procedures in collaboration with other supervisors or managers. 

Essential Duties & Responsibilities

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.  May perform other duties as assigned.

Supervises, directs and evaluates assigned staff, handling employee concerns and problems, directing work, counseling, disciplining and completing employee performance appraisals.

Directs and administers work assignments of subordinate personnel engaged in vehicle for hire inspection and ordinance enforcement activities within the Department of Aviation; reviews and approves personal leave, sick days and vacation.

Enforces all City and state codes, ordinances, laws and regulations to ensure safe vehicle for hire operations.

Organizes, prioritizes and distributes work and shift assignments to subordinates; works to meet the goals and objectives of the department.

Plans and prepares for and ensures that administrative hearing cases to be presented meet evidential standards; organizes evidence for hearing.

Inventories supplies and equipment; orders and maintains sufficient amount to ensure adequate units are available to perform daily tasks.

Reviews and/or approves various reports, forms and requests, files and records including citations, offence reports, complaint forms, training, payroll and personnel documents, etc.

Notifies subordinates of work and hearing schedules.

Presents impact analysis to superiors in policy development meetings.

Responds to questions, complaints and requests for information by telephone, in person and by mail from visitors, vehicle for hire operators, customers, companies, the general public, employees, superiors, etc.

Communicates effectively and coherently over law enforcement and police radio channels initiating and responding to radio communications.

Answers the telephone; provides information, advice and guidance; may take and relay messages and/or directs calls to appropriate personnel; returns calls as necessary.

Decision Making

Applies organizational policies. Selects from multiple procedures and methods to accomplish tasks. May interpret organizational policies and recommend exceptions. Has formal supervisory authority over work group (typically at least four to five employees) to include discipline, performance management, scheduling, training, etc.

Knowledge, Skills & Abilities

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully.  It is not an exhaustive list.

Knowledge of: principles of supervision, training and performance evaluation; methods and techniques of business correspondence and technical report preparation; principles, practices and procedures of the City, Department of Aviation and the various department operations and functions; vehicle for hire inspection criteria, local ordinances and law enforcement practices, policies and procedures as necessary in the completion of daily responsibilities; how to perform operations and comply with staff plans and objectives for the expedience and effectiveness of specific duties of the City; all applicable laws, ordinances, policies, standards and regulations pertaining to the specific duties and responsibilities of the job; how to keep abreast of any changes in policy, methods, operations, equipment needs, etc. as they pertain to departmental operations and local law enforcement activities.

Skill in: listening and communicating exceptionally to effectively convey information verbally and in writing; analytical thinking with demonstrated ability for identifying, scrutinizing, improving and streamli