Maintenance Manager Mobile Service Operations (NY or CA)
Textron Inc.About the role
Job Number:
340199)Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.Description
What you will be doing as a Mobile Service Operations Manager:
In this role, you can expect to lead the operations of a domestic Mobile Service Center, guiding high-performing support teams to deliver exceptional customer service and operational excellence. You’ll drive cross‑functional projects and improvements—across tools, systems, staffing, and scheduling—to elevate aircraft maintenance efficiency, safety, quality, and overall customer satisfaction. Candidate can reside at any service center location in the United States.
Your responsibilities may include (but are not limited to):
· Operational Leadership & Strategy Alignment: Partner with the General Manager and leaders to drive operational strategies, influence change, and lead teams across a large, remote, 24/7 organization through coaching and direction
· Continuous Improvement & Change Leadership: Lead both tactical projects and strategic initiatives that strengthen a culture of continuous improvement across customer service, maintenance operations, and technical teams
· Customer-Centered Problem Solving: Guide teams through complex customer service and maintenance challenges by applying deep knowledge of aircraft maintenance, operations, and service excellence to improve the customer experience
· Cross‑Functional Collaboration: Work closely with cross‑functional partners to advance improvements in maintenance practices, safety, quality, business operations, and technical performance
· Planning, Forecasting & Process Optimization: Collaborate with sales, scheduling, planning, and parts organizations to improve forecasting, project planning, and inventory strategies using data, trends, and maintenance insights
· Data‑Driven Performance Improvement: Analyze labor, billing, inventory, margin, and quality metrics to identify trends, drive corrective actions, and ensure timely execution across internal and external teams
Qualifications
What you need to be successful:
Required:
· Bachelor’s degree in Business Administration, Aviation, or related field is required
· Minimum 10 years of relative aviation experience and continuous improvement is required
· A
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