Product Management Director, Field Service Mobile AI

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Field Service is one of the fastest growing businesses in the company, and we are the market leaders. Our customers include many Fortune 500 companies and represent a broad set of industries, including manufacturing, utilities, communications, consumer goods and healthcare. 

Our customers rely on our offline first mobile app to guide them through complex field work. Through millions of appointments on billions of pieces of equipment, Salesforce Field Service powers the world’s mobile workforce.

We are seeking an experienced mobile product manager with a strong focus on AI-driven solutions for field service operations. In this role, you will lead the end-to-end product lifecycle, from ideation to execution, with a goal of leveraging artificial intelligence to enhance field service efficiency, customer experience, and operational performance. You will collaborate closely with cross-functional teams, including engineering, UX and other stakeholders to develop and deliver cutting-edge AI products tailored for the unique challenges of the field service industry.

The ideal candidate has a proven track record of managing and delivering complex AI products, a deep understanding of field service operations, and the ability to align product strategies with organizational goals.

Key Responsibilities:

• Define and execute the product roadmap for AI-powered field service solutions, ensuring alignment with business objectives and customer needs.

• Collaborate with stakeholders to identify pain points and opportunities for AI-driven innovation within field service workflows.

• Translate high-level business requirements into detailed product specifications and actionable deliverables.

• Lead cross-functional teams through the product development lifecycle, from concept to deployment, ensuring timely delivery of milestones.

• Stay informed on the latest trends and advancements in AI and field service technologies, and use this knowledge to inform product strategy.

• Act as a key liaison between business, technical teams, and external partners to ensure clear communication and alignment.

Required Qualifications:

• 5+ years of experience in mobile product management, with a proven track record of delivering complex technology products, preferably in mobile, AI and/or field service domains.

• Bachelor's Degree in Engineering, Computer Science, or related fields and/ or experience in related fields is preferred 

• Strong understanding of artificial intelligence, machine learning, and their applications in operational settings.

• Experience managing cross-functional teams, including engineering, design, and data science.

• Excellent communication and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences.

• Analytical mindset with experience in using data to drive product decisions and measure success.

• Familiarity with field service management tools, workflows, and challenges is a strong plus.

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