Sr. Manager, Orchestrate

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a>&nbsp;to see how we empower creators to own their own destiny.</em></p></div><h3><strong>Why You Should Join the Orchestrate Group</strong></h3> <p>The Orchestrate group is responsible for how Klaviyo customers design, execute, and understand their customer communications across channels. This includes both <strong>Flows (automated journeys)</strong> and <strong>Campaigns (one-time sends)</strong>—the core surfaces where over 170,000 brands engage their audiences.</p> <p>As the Senior Engineering Manager for Orchestrate, you will lead multiple teams responsible for the <strong>creation, configuration, execution, and performance insights</strong> of these experiences. You’ll play a critical role in shaping the future of multi-channel orchestration—spanning email, SMS, push, and emerging channels—while ensuring our systems scale with the growing needs of our customers.</p> <p>This is a highly cross-functional and high-impact leadership role. You will partner closely with Product, Design, Data, and other Engineering leaders to define strategy, drive execution, and build a cohesive platform that powers billions of customer interactions.</p> <h3><strong>How You Will Make a Difference</strong></h3> <ul> <li><strong>Lead and scale multiple engineering teams</strong> responsible for Flows and Campaigns configuration, orchestration, and reporting experiences</li> <li><strong>Set technical and organizational direction</strong> for Klaviyo’s orchestration platform, including multi-channel delivery, personalization, and scheduling systems</li> <li><strong>Own execution across teams</strong>: drive planning, align dependencies, and ensure high-quality delivery across complex, cross-team initiatives</li> <li><strong>Shape the architecture</strong> of core orchestration systems