Junior Customer Success Manager

Role

Due to our continued growth, we’re looking to hire an engaged and passionate Junior Customer Success Manager (CSM) to join our thriving, remote-based Customer Success team.

As a Junior CSM, your focus will be on driving customer satisfaction and success, ensuring our customers achieve their desired outcomes and continue to grow with our products. You will support customer onboarding, activation, adoption, expansion, and retention efforts.

The ideal candidate will be an excellent communicator, collaborating with the Marketing and Sales teams while working closely with the Product and Engineering teams. You should excel at building strong relationships, possess a creative and analytical mindset, and ideally have experience in customer success or a related field in a fast-paced, agile environment.

Are you looking for an opportunity to work remotely in Ireland, the UK, or Germany with a distributed team? Keelvar has that opportunity for you! Automation is set to continue transforming procurement and the software industry. This is a fantastic opportunity to contribute to the development of next-generation products and grow your career with a fast-moving, award-winning, Series B-backed startup.

Responsibilities

• Develop key relationships with our customers and get to know them well.

• Ensure excellent levels of customer satisfaction and identify areas for improvement, implementing measures to increase satisfaction.

• Drive the customer onboarding process and work to increase the global adoption of our products and services.

• Serve as the first point of contact for our customers and advocate for their needs.

• Collaborate closely with customers to identify their success goals and establish a tailored success strategy.

• Become a Keelvar expert, able to answer product-related questions.

• Work closely with the Sales and Marketing teams to drive growth.

• Share customer insights with the Product and Engineering teams to inform future product development.

Your profile

• Ideally, 1-2 years of experience as part of a customer success team, or in project management, sourcing, procurement, or a solid understanding of procurement processes and methods.

• Strong ability to build and maintain working relationships with customers, driving engagement, renewals, and mitigating churn.

• A positive, customer-first attitude with a genuine desire to help customers reach their goals.

• A strong drive to meet and exceed goals, with a bias for speed and action.

• Excellent collaboration skills, thriving in an environment of mutual respect, openness, and teamwork.

• Strong analytical skills, with the ability to translate data into actionable insights. 

Why us?

We are a well-treated bunch, with awesome benefits!

• Competitive salary in a fast-growing start-up

• 25 days holidays plus your birthday off on us!

• Peace of mind with life assurance

• Medical Insurance

• Pension Scheme

• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done.

• Flexible working hours & a great work culture

We are also a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Keelvar. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Position ID

1684560