Senior Business Control Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. This Senior Business Control Specialist position plays a critical role in ensuring the accuracy and success of all Credit Card Rewards programs impacting over 20MM customers and $7B+ in annual earn.   As a key member of a small core team, you will have direct ownership and responsibility for executing key governance and control related functions impacting Rewards programs, strategies, and promotions.  As the owner of these functions, which ranges from governance routines, procedures, metrics, controls and testing to special projects, you will quickly grow into a subject matter expert across the end-to-end Rewards process, enabling the ability to identify and drive high profile Operational Excellence initiatives and automation opportunities.  This position also provides you with the ability to develop a strong network and communication skills due to daily collaboration with multiple lines of business and regular interaction with senior management.   

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Responsibilities:

• Manage Rewards Governance functions including monthly stakeholder routines, procedures, and reporting metrics
• Develop requirements for Rewards controls to ensure accuracy
• Identify and own process improvement opportunities and minimize manual efforts via automation tools
• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Required Skills:

• Strong attention to detail with the ability to prioritize multiple concurrent initiatives

• Strong Excel skills including creation of templates leveraging complex functions, PowerPoint, and SharePoint experience

• Proven leadership and strong problem-solving skills

• Ability to analyze data and influence cross-functional teams and/or senior management and suggest process changes and improvements

• Control background and process-oriented experience

• Ability to work efficiently both in a team environment and independently

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