Canvasser Team Lead

Location: Charlotte,North Carolina,United States

Summary

The Customer Acquisition Manager is responsible for planning, coordinating, and overseeing door-to-door appointment-setting campaigns to drive sales opportunities and achieve organizational goals for their assigned area. This role involves managing a team of appointment setters, implementing strategies, and ensuring the highest standards of professionalism and efficiency in the field.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• High School Diploma or equivalent required; College Degree preferred

·         Strong leadership and team management abilities to guide and motivate a team of appointment setters.

·         Excellent communication skills to convey product or service information clearly and train appointment setters effectively.

·         Ability to plan and organize appointment-setting activities, set priorities, and meet targets.

·         Exhibit quick problem-solving skills to address challenges encountered during appointment-setting activities.

·         Quick problem-solving skills to address challenges encountered during appointment-setting activities.

·         Previous experience in sales, appointment setting, or a related field is often preferred.

·         High ethical standards and a commitment to conducting appointment-setting activities with integrity and professionalism.

Knowledge, Skills, and Abilities

Excellent customer relations, empathetic & personable skills

• Knowledgeable with tactful and diplomatic approach to tasks at hand
• Must be able to organize & prioritize
• Ability to adapt well and accept feedback in a changing environment
• Must be comfortable in technology driven environment
• Ability to work independently

Supervisory Responsibilities

Customer Acquisition Specialist

Essential Functions

·         Develop and implement strategies for door-to-door appointment setting to achieve campaign goals and increase sales opportunities by cutting maps for each member of your team.

·         Recruit, train, and manage a team of appointment setters for effective execution of the door-to-door campaign.

·         Foster a positive and motivated work environment to maximize team productivity.

·         Set clear targets and goals for the appointment-setting team in terms of scheduled appointments, leads generated, and conversion rates.

·         The minimum monthly requirement for demos per month is 12 per canvasser

·         Provide comprehensive training to appointment setters on effective communication, product or service knowledge, due diligence, and appointment-setting techniques.

·         Conduct ongoing coaching and skill development sessions for continuous improvement.

·         Oversee day-today appointment-setting activities in the field, ensuring adherence to campaign guidelines and maintaining a positive customer experience.

·         Conduct regular field visits to assess team performance and provide constructive feedback.