Director of Business Development, Human Performance

At Oura, our mission is to empower every person to own their inner potential. With our award-winning Oura Ring and app, we help over 2.5 million people turn insights about sleep, activity, and readiness into healthier, more balanced lives. We believe that starts from within — by creating a culture where our team feels supported, included, and inspired to do their best work. Our values guide how we show up for each other and our community every day.

We are looking for an experienced Director of Business Development to join our incredible team. The Director of Business Development is responsible for growing a portfolio of key client accounts.  Your primary objective is to build strong, long-lasting relationships with your prospects, understand their business needs, and ensure that Oura’s products and services meet those needs.  You will work closely with cross-functional teams, including sales, marketing, finance, product, operations and customer support to achieve revenue targets and deliver exceptional customer experiences.

You will be responsible for relationship building, prospecting and sales. The ideal candidate will be as passionate about Oura products as they are about providing an exceptional experience for every customer.  Ideally, you also have a background working with government agencies and have a general understanding of their unique requirements. 

What you will do:

Account Prospecting and Sales execution:

• Identify opportunities for selling, expanding, upselling and cross-selling services to drive revenue and expansion.
• Create account growth strategies and develop account plans to achieve targets.
• Collaborate with the sales leader to identify and pursue new business opportunities within all DoD and civilian government prospects.
• Experience working in fast-paced, innovative environments in high-growth defense technology companies.
• Strong negotiation and communication skills, with experience closing complex contracts with government and large enterprises.

Client Relationship Management:

• Relationship Management: Cultivate and maintain strong relationships with key decision-makers and influencers across defense, government agencies, and corporate partners, serving as their main point of contact. Leverage these relationships to drive Oura’s business objectives.
• Serve as the main point of contact for assigned client accounts.
• Develop and maintain strong, trust-based relationships with clients, from C-level executives (aka LTG and General) to administrators.
• Understand the client’s industry, business goals, and challenges to offer the right Oura solutions that meet their needs.

Client Retention:

• Work with Customer Success to manage the post-sale lifecycle including onboarding, advising, facilitating training and checking in with clients to maximize end-user engagement.
• Ensure high levels of client satisfaction by addressing concerns and resolving issues promptly.
• Proactively remove operational roadblocks that hinder the customer experience by working cross functionally with other departments to anticipate customer needs, drive satisfaction and prevent attrition.

Reporting and Analytics:

• Monitor and analyze account performance, providing regular reports to clients and internal stakeholders.
• Use data to identify trends and insights that can inform prospect and account strategies.

Contract and Agreement Management:

• Negotiate and renew contracts, ensuring terms and conditions meet both client and company requirements.

Requirements

We would love to have you on our team if you have:

• 12+years minimum experience of direct customer advocacy and engagement experience in post-sales support, or equivalent experience in professional services, project management or account management functions.
• 8+ years of experience leading customer-facing teams in an innovative environment.
• Experience working in or with defense technology companies or wearable health technology companies.
• Military experience preferred (ideally 8+ years) or equivalent in terms of specific knowledge of US DoD practices, protocol and culture.
• Proven track record working with high-value defense programs, government agencies, or healthcare organizations, driving significant sales growth and strategic partnerships.
• Demonstrated project management expertise with a keen attention to detail to optimize the team for execution.
• Experience in Sales processes and Customer Relationship Management (CRM)  systems preferred.
• A consultative approach; the ability to develop rapport and trust with internal teams to achieve objectives an