Regional Support Supervisor

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Regional Support Supervisor

About the Position:

The Regional Support Supervisor will be responsible for ensuring consistency across a region by assisting with supervision and training in programs throughout that region and reporting to the programs' Regional Director. Primary duties include: assisting in supervision and quality assurance of the region's programs, project management and systems workflows, being a Super User for technological systems, assist in training Supervisors, organizing the administrative training responsibilities, coordinating regional trainers, and supporting and reporting to the Regional Director. The position requires supervisory skills and is best suited for a highly organized person who is capable of multitasking. The role requires direct responsibility for a diverse array of tasks within multiple programs and is a very people-focused position. Candidates must excel at assessing training needs in the individual programs for multiple levels of staff. They must also be exceptional at prioritizing, identifying, and understanding the varied needs of the employees, the people we support, and the programs under their care.

YAI Mission Statement:

 YAI is a network of agencies offering people with intellectual and developmental disabilities a comprehensive range of services across all ages. YAI empowers people with disabilities to reach their goals every day. Our enthusiastic staff of 4,000 professionals believes that everyone has a fundamental right to live, love, work, and learn. If you share our vision and want to help support people to live the fullest lives possible, apply to this position.

Key responsibilities:

• Serving as the liaison with all support departments, assists as needed

 • Train new residential and day Supervisors in systems

• May be involved in planning special events for staff and people we support Provides support in Residential and Day programs when there is no Supervisor, a new Supervisor, or lack of leadership in the program

• Is responsible for training on multiple systems

• Ability to conduct investigations throughout the region

• Is a Super User for digital/technological systems

 • Alerts and coordinates the implementation of training updates

 • Serves as a support to all trainers in the region, especially regarding preparation, scheduling, and collecting feedback to ensure YAI provides the highest quality of training to staff

• Region's representation for committees

 • Works with individuals and teams

 • Manage the organization's systems in a region

• Provides program assessments to the Regional Director

• Consistency of program operations within YAI's policies and procedures

• Participates in agency projects/committees

• Attends and presents at regional Supervisor and Coordinator meetings

 • Communicating priorities for the programs to staff

• Ensure adherence to organization policies and practices

• Supporting the Regional Residential Supervisor

Education and Experience:

• BA/BS required

• Prior supervisory and training experience preferred

• Preferred experience in project management; proven ability to manage projects to

completion

• Background in supporting people with I/DD or mental health needs preferred

• Flexibility in availability for work hours

• Valid Driver's License

• Tuberculosis test mandatory for most positions

Additional Knowledge, Skills and Abilities:

• Exceptional at planning and organizing

• Terrific at teaching and presenting to a wide and varied audience

• Excels at multitasking

• Decision making

• Excellent interpersonal skills

• Problem resolution

• Collaboration; ability to work well with others

• Technologically proficient

• All the knowledge and skills of DSP 3

• Ability to evaluate individual staff strengths and weaknesses

• Meeting facilitation

• Supervisory skills

• Brilliant at training

• Facility maintenance

• Comprehensive knowledge of systems (financial, clinical, medical, administrative, compliance)

• Policy and Procedure manual

 • Incident reporting

• Facility maintenance and personalization

• Labor relations

• Hiring process as needed

• Knowledge of all digital systems required of the position

• Person-centered knowledge

• Understanding of financial practices and parameters for the programs

• Assists Supervisors, Coordinators, and the Regional Director with proble