Front Office Assistant

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Front Office Assistants.  We are seeking passionate, driven individuals who are committed to making a difference every day. By joining Miracle-Ear, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound. 

All recruitment efforts are handled by our regional team and applications must be submitted electronically. For compliance reasons, we do not accept hard-copy applications. As a healthcare organization, we kindly ask that you do not contact or visit the local Miracle-Ear store so that our team can prioritize customer confidentiality. 

Responsibilities: 

Manage the customer journey 

• Support the customer intake process by setting appointment expectations, delivering a quality customer experience throughout. 

• Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone. 

• Drive customer appointments to support store performance by making outbound calls to potential and existing customers. 

 

Support store administration and operations 

• Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins. 

• Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data. 

 

Contribute to the retail sales process 

• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives. 

• Prepare customer appointments and engage in the sale of hearing aid accessories. 

• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices. 

 

Qualifications: 

• High school diploma or equivalent 

• Administrative, reception, or customer service background  

• Experience working in a healthcare setting is preferred 

• 2+ years of administrative experience in a professional setting 

• 2+ years in a direct customer support role 

• 2+ years of experience with appointment setting and customer database management 

• Comfortable handling inbound & outbound calls 

• Motivated to help drive sales goals 

• Proficient in Microsoft Office and Windows 

 

What We Offer: 

• $18.00/hour + monthly bonus opportunity 

• Work-life balance, hours are M-F, 745am-430pm 

• Continuous training, development & support 

• Health Insurance – Medical, Dental, Vision 

• Life insurance, Health Savings Account, 401K with employer match 

• Paid Time Off, Paid Holidays, Volunteer Time Off 

 

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