Clinical Intake Specialist

Job Title: Clinical Intake Specialist 
Location: Springfield, Missouri 
Department: Connection Services 
Employment Type: Full-time 

Job Summary: 
Are you passionate about making a meaningful impact in the lives of others at their first point of care? As a Clinical Intake Specialist, you will play a vital role in helping individuals access the behavioral health services they need. This position offers the opportunity to work with a compassionate and collaborative team, build strong clinical assessment skills, engage with diverse populations across the lifespan, and be a key part of life-changing care decisions. If you are empathetic, detail-oriented, and motivated to support individuals in times of need, this role is for you. 

In this role, you will conduct comprehensive initial assessments, establish provisional diagnoses, and develop treatment recommendations for individuals seeking services. You will connect clients to appropriate programs, support crisis intervention efforts when needed, and ensure accurate and timely documentation. You may also have the opportunity to provide brief therapeutic support and, with approval, supervise trainees. 

This position offers… 
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost  
• Mileage Reimbursement – Company paid for work functions requiring travel 
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition 
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce 
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more 

Key Responsibilities: 
• Conduct comprehensive screenings and clinical assessments to determine service eligibility and individual needs 
• Develop initial treatment plans, establish provisional diagnoses, and recommend appropriate level of care and referrals 
• Provide brief therapeutic support and assist with safety planning or crisis intervention as needed 
• Coordinate follow-up care and connect clients with internal programs and community resources 
• Maintain accurate, timely, and compliant clinical documentation and data reporting 
• Collaborate with interdisciplinary teams to support client care goals and minimize service disruptions 
• Participate in team meetings, peer reviews, and professional development activities 
• Promote mental health awareness through education and community outreach opportunities 
• Support departmental goals, quality assurance efforts, and program evaluation initiatives 

Education and/or Experience Qualifications: 
• Master’s degr