SVP, Workplace Technology & Service Delivery

Job Description:

Role Summary/Purpose:

The Senior Vice President Workplace Technology & Service Delivery will be responsible for driving operational excellence across all facets of technology operations. This leader will oversee the transformation of service delivery, end-user computing, executive support, and virtual desktop infrastructure (VDI) to ensure a seamless and efficient technology experience across the organization. 

Key areas of responsibility include ServiceNow operations, VDI, messaging and mobile infrastructure, video and collaboration platforms, and desk-side support services. The SVP will lead efforts to modernize legacy processes and platforms, guiding the transition toward public cloud environments and next-generation digital workplace solutions. 

This role requires a forward-thinking executive who can elevate employee productivity and satisfaction through improved service quality, streamlined operations, and innovative technology enablement. 

We are proud to offer flexibility and choice allowing you to split your time between working at home and coming into our Stamford, CT and/or New York City Hubs.  Regular onsite presence in our Stamford Hub is a requirement for this role. 

Essential Responsibilities:

• Enhance Executive Support and Workforce Collaboration:  

  • Provide leadership for new solutions that enhance the digital workplace employee experience and optimize enterprise solutions such as MS SharePoint and MS Power Platform. 

  • Manage and enhance company-wide collaboration tools, enterprise-wide meeting space and hoteling strategies to support productivity, mobility and communication. 

  • Lead global end-user services, front-line experience and VDI operations ensuring seamless and secure virtual desktop environments.  

  • Continuously improve service delivery using VoC feedback and analytics to enhance customer satisfaction and operational responsiveness.  

  • Elevate Service Desk performance through data-driven insights to improve issue resolution efficiency and user experience.  

  • Streamline employee onboarding and offboarding processes with HR and IT to ensure effective access management and knowledge transfer.  

   

  Ensure Operational Excellence:  

  • Advance and optimize ITSM/ServiceNow processes—including Change Management, Configuration Management, IT Asset Management, Service Desk, and Service Level Management—to ensure sustained high system availability and exceptional support. 

  • Lead teams managing complex infrastructure and support processes for S/W Lifecycle Management, Device Lifecycle Management, and Delivery Enablement.  

  • Lead technology teams supporting hub locations and all technologies located within driving technology modernizations, hands and feed support, better user experience, to continuously improve hub