Customer Service Worker-Usher/Backstage (Continuous)

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

 

Major Duties

Under general supervision, the Customer Service Worker-Usher/Backstage provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures.

• Refers matters as required to team supervisor and works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality.
• Performs customer service duties including scanning or tearing of tickets and distributing programs and assists patrons with finding their seats and late seating.
• Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre.
• Performs other duties as assigned.

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/tnrhpp40tv6r3gp4anfmakqc2oeqy37f

 

Qualifications

• Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred.
• Catering or food service experience is a plus.

 

Knowledge, Skills, & Abilities

• Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus.
• Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others.
• Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times.
• Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines.

 

Pay, Benefits, & Work Schedule

• Classification: Helper/Aid / 0101 / 0
• The anticipated HIRING RATE: $17.50 per hour. The salary range for this classification is: $16.50 - $24.00 per hour.
• HOURS: Intermittent, on-call; hours and schedule vary.   
• This is a Temporary position; end date to be determined.
• The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position. 

 

General Information

• Applications are currently being accepted to establish a Helper Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2025 or until an adequate amount of applications have been received.
• This position is a sensitive position as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose busin