Email Specialist: 2nd Shift (Hybrid Work Schedule)

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!
 
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
 
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

Our Email Specialists (internally known as Your Parts Town Pen Pal) primarily assist customers with requests placed via e-mail. Working as part of a team, our Customer Experience Email Specialists are charged with ensuring that every email is replied to accurately and within our turnaround time frame. Success within this demanding position requires a passion for providing great customer service, the capacity to multi-task, and a dedication to accuracy. You will also foster a team environment while evaluating and developing both people and processes to continue to strengthen our customer’s experience.

A Typical Day

• Providing personalized support to an Elite group of customers while building and maintaining personal relationships.
• Handling a high volume of email requests (75+day)
• Achieving optimal customer response times by working cohesively as a team.
• Acting quickly within our turnaround times on urgent customer requests

To Land This Opportunity

• You have at least 1 year of experience in a customer service role
• You are passionate about going the extra mile and have an extremely high attention to detail
• You thrive within a team atmosphere
• You operate with a sense of urgency
• You have the ability to multi-task without sacrificing accuracy
• You display exceptional conflict resolution skills
• You exhibit stellar organizational skills, multi-tasking skills, and computer skills
• You have fantastic communication skills & you’re proficient in English (verbal and written)
• You have a quality, high speed internet connection at home
• You can work a schedule of M-F 12:00 PM – 9:00 PM (EST) with flexibility to adjust to different hours as needed
  • Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)!

About Your Future Team

Our team is truly a family unit, we like each other…a lot!  We work hard and play hard together, every day.  Whether it’s a potluck or a team outing we like to have a good time while working.  We also love to let our inner nerd shine; whether you’re nerdy about sports, comic