Community Service Officer

POSITION DUTIES AND QUALIFICATIONS 

SUMMARY OF DUTIES:

Responds to and investigates non-emergency crimes, accidents, and dispatched calls. Provides customer service.

DUTIES AND RESPONSIBILITIES:*

Position Specific Summary

The Community Service Officer position at the City of Tucson’s Police Department responds to and investigates non-emergency crimes, accidents, and dispatched calls. Provides front-facing customer service to members of the public at police facilities. Engages in field duties that do not involve enforcement of state laws, investigation of violent crimes, or responding to emergencies.

Work is performed under the supervision of a Police Sergeant. This position does not supervise.

Duties and Responsibilities

Calls for Service  (40%) - Essential

Investigates non-violent crimes by interviewing witnesses and victims, dusting for fingerprints, gathering, tagging and storing evidence, taking photographs, confirming status of stolen property, initiating recovery procedures, and preparing reports. Testifies in court about actions performed when required.

Traffic Investigations (20%) - Essential

Responds to and investigates traffic collisions by securing the scene, providing point control, clearing the roadway, interviewing drivers and witnesses, arranging for medical care if necessary, taking photographs, entering information into a computer and preparing reports. Testifies in court about actions performed when required.

Customer Service (15%) - Essential

Provides customer service by answering the telephone, responds to requests for information, and refers callers to other agencies and resources. Gathers, records, and enters information to complete police reports.

Proactive Patrol (10%) - Essential

Conducts proactive patrols at city parks and businesses and recovers located property. Enforces parking ordinances by issuing tickets, warnings, and towing vehicles. Participates in missing person searches. Directs traffic for collision scenes, special events, and traffic congestion.

Outreach (10%) - Essential

Attends neighborhood meetings to provide crime trend information and prevention techniques. Attends recruiting events to enhance the image of the police department and seek new applicants.

Other Duties (5%) - Non-Essential

Performs all other tasks and duties as assigned. Provides field training for new Community Safety Officers.

Working Conditions

Schedule will include nights, weekends, holidays, and overtime. Work will include some exposure to physical, ergonomic, or emotional hazards. Incumbents will be frequently exposed to severe weather conditions to include excessive heat and heavy rain.

* All duties, responsibilities, and percentage of time listed are subject to change.

MINIMUM REQUIRED QUALIFICATIONS:

Education:

High school diploma or equivalent

Work Experience:

No experience

Any combination of relevant education and experience may be substituted on a year-for-year basis.

ADDITIONAL MINIMUM REQUIRED QUALIFICATIONS:

Education:

High school diploma or equivalent

or a related field.

Work Experience:

Skills:

License/Certifications:

Valid and unrestricted Class D Driver License - Arizona Department of Transportation - Motor Vehicle Division

Languages:

PREFERRED QUALIFICATIONS:

ADDITIONAL POSITION INFORMATION:

Position Title:

Community Service Officer

Department Name: 

Police Department

Department Link: 

https://www.tucsonaz.gov/Departments/Police

FTE%:

100

FLSA:

Non-Exempt

Position Type:

Regular

 COMPENSATION & BENEFITS Minimum Hiring Salary: $18.15

Dependent upon experience, qualifications, and successful completion of any applicable job training**

Full Hourly Range: $18.15 - 31.31 USD

**In accordance with pay transparency, the salary reflected in this posting is the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. Salary placement is typically between the minimum and mid-point of the salary range.

 

The City of Tucson offers a generous benefits package for benefit-eligible positions.The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings.

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