Senior Warehouse Manager of Operations

About the Organization:

It is an exciting time at the Capital Area Food Bank (CAFB) as we continue to undertake our mission. We know that creating long term solutions to food security requires more than meals. It requires education, training, and collaboration. We are seeking people with strong ideas and a passion to come together to address the complex interrelated issues of food security, poverty, and equity. We are expanding in multiple ways: providing food for today and addressing the root causes of hunger by partnering with organizations that provide critical services like job training programs, health care and education. Food has the power to transform lives and move everyone forward. Find out how on our website at capitalareafoodbank.org. Let us discuss how food is at the center of everyone's healthy life!

Description:

The Senior Manager of Operations is responsible for overseeing the full spectrum of facility operations, including Safety, Process Adherence, Inventory, Receiving, Put-away, Replenishment, Pulling, Shipping and Quality teams. This role ensures that daily, weekly, and monthly KPI’s are consistently achieved. A key component of this role is being a strong problem solver who can identify and address root causes of issues, while engaging teams for valuable feedback and collaboration This role also collaborates closely with Facilities, Transportation, IT, Project Management and Program Leaders to ensure that all KPIs are met throughout the logistics chain. In addition, the Senior Manager of Operations provides strategic planning and analytical support to the transportation team, focusing on finding efficiencies and maximizing internal fleet utilization. This role will also assist the Managing Director of Operations with future planning and special projects throughout the year, such as biannual inventory reviews and annual food safety audits. A key responsibility will be the development and implementation of a comprehensive safety plan, with a focus on both staff and food safety, ensuring that adequate training and learning opportunities are consistently provided.

Essential Functions:

Food and Warehouse Safety Management - (25%)

• Ensure compliance with all food safety standards across the warehouse.
• Conduct regular safety briefings and safety checks for all warehouse staff.
• Track and provide ongoing staff training on equipment, ERP systems, and SOPs.

Day-to-Day Oversight (50%)

• Lead end to end operations, ensuring KPI’s are met by guiding, coaching, developing and holding teams accountable.
• Identify and address root causes of challenges and collaboratively engage the teams to provide a solution.
• Oversee Volunteer staff, ensuring they contribute to warehouse operations when not assisting the Community Engagement Team.
• Report on all departmental performance to Managing Director.
• Foster collaboration across all Operations managers and teams.
• Conduct daily warehouse inspections to spot potential inventory issues (e.g., old orders, returns, abandoned pallets).
• Participate in and report on weekly Inventory meetings.
• Help create and refine SOPs for operational processes.
• Plan for the next 6-12 months, anticipating challenges and strategic shifts.
• Design, develop, and execute operational procedures for warehouse activities, including food inventory, facility maintenance, and receiving food for distribution to partners and sites.
• Ensure efficient receipt and distribution of food to avoid stock-outs, delays, and missed delivery windows.