Clinical Application Analyst

Description

At Granite VNA, New Hampshire’s largest home health and hospice provider, we believe in care that helps our patients return to living the life they desire. The care we provide is personal and meaningful.

We are looking for an experienced Clinical Application Analyst to join our dynamic IT team. 

If you enjoy playing a vital role in the healthcare field by ensuring the effective use of technology to improve patient care and streamline workflows, then this is your opportunity to join the Granite VNA family.  We would love to hear from you!

Why Granite VNA?

• A supportive leadership team who leads with compassion and integrity
• Autonomy and Purpose 
• Collaboration with a team full of dedicated, knowledgeable and supportive professionals 
• Competitive pay, mileage reimbursement and generous benefits
• Ongoing professional development and opportunities for career growth
• Work-life balance 

Position Overview

Reporting to the Information Technology Director, the Clinical Applications Analyst is responsible for management of software implementations which includes installation, testing and education. Provides primary support for iOS devices and MDM. Provides technology support and work flow process analysis.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides primary support for all professional clinical field staff (e.g. RN, PT, OT, etc.)
• Participates in design and development of information systems for clinical practice.
• Maintain familiarity of all regulatory requirements that impact clinical systems.
• Becomes a resource for the assigned applications (e.g. MDM, ABM, Xen Mobile, Jamf, MatrixCare, etc.)
• Manages application upgrades to include project management - project analysis, testing, defect resolution, planning, implementation and training of staff. 
• Provides workflow analysis and recommendations to ensure that technology is being used to its fullest extent. 
• Manages the documentation and resolution of assigned staff support calls.
• Completes projects by coordinating resources and timetables with departments
• Ensures all project deliverables are delivered on time, within scope and within budget.
• Images laptops/desktops, as needed.
• Provides support for agency applications as requested.
• Troubleshoots basic technical issues with printers/fax machines and other electronic equipment.
• Provides secondary support for laptop, desktop users.
• Presents IT Educational Topics as assigned.
• Assists with new agency projects as requested.
• Develops knowledge of clinical processes in order to support the appropriate usage of all computer applications.
• Participates in weekend IT on call.
• May require travel to other agency locations.

Other Job Functions

• Leads subordinates by example by being prompt, efficient and with minimal absences; demonstrate professional behavior at all times.
• Assumes other responsibilities and duties as requested.
• Performs job duties in a safe manner to prevent injury to yourself and others.

Granite VNA Values

• Respect - Treats people without judgment in an appreciative manner. Values the rights, wishes and culture of each individual. Listens to understand by being present and attentive. Treats others with fairness.   
• Compassion - Shows kindness and empathy in all interactions. Demonstrates care and concern through active listening. Approaches each interaction with awareness and presence and is sensitive to others' needs and challenges. 
• Competence - Encourages continuing education and supports skill development to effectively meet the needs of our community. Uses best practices. Demonstrates critical thinking. 
• Culture of Excellence - Promotes the highest quality of care through innovation and resilience to changes. Embraces challenges with creative problem solving and leads with advanced technology and programs. 
• Leadership - Provides strong leadership, sets a good example, skilled decision maker and motivator. Creates an atmosphere that encourages risk-taking. Fosters an environment of trust and authenticity. Guides others to a common purpose.   
• Stewardship - Moves the Agency's mission forward while respecting its history. Is transparent with all stakeholders. Manages all resources appropriately and cultivates awareness and respect for the Agency's tangible and intangible resources. 

This is a full time position Monday - Friday 8:00 am - 4:30 pm 

Requirements

1. Minimum of 2 years experience as a