Product Line Management NCG - New College Graduate

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. 

What We Offer

Salary:

$80,000.00 - $110,000.00

Location:

Santa Clara,CA

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Contract Management

• Responsible for CSA (Contract Service Agreement) Field Support. Working with FSO to understand KPI gaps. Unscheduled down time events, PM metrics, etc., to deliver service product development roadmap. 

• Provides guidance/input to the field on impacts of part/supplier changes. 

• Implementation of component roadmaps including part obsolescence, replacements, alternative vendors, and cost reduction 

• Implementation of cost reduction roadmap, through  repair/refurbishment solution development and implementation. 

• Install & Warranty (I&W) monitoring/analysis and drive improvement projects. 

• Attend meetings targeting service tool performance, I&W costs, parts/labor cost reduction plans, Continuous Improvement Projects, and service BKM. 

• Drive key initiatives and meet customer requirements to enable Wafer Fab Equipment and Services. 

Field Productivity Improvement 

• Drives FSO efficiency improvements along with Field team 

• Identify target improvement areas and drive related programs for Field productivity improvement. 

• Drive Field Training and Certification programs on new Platforms and Complex upgrades. 

• Drive field technical capability development. 

• Capture Field Best Known Method (BKMs) than enables value services. 

• Drive delivery of fast and effective resolutions on field issues with digital tools for service 

 

Field escalation support and customer engagement 

• Coordinate with internal stakeholders to support strategic field requirements. 

• Support field escalation process with Field Service Organization, Global Product Support and Technical Support Engineering to support service agreements. Will address directly or work with TPS to address. 

• Coordinate with field experts as needed to support critical Service Agreement’s as per Field Service