Senior Telecommunications Engineer

 TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. 

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles. 

JOB SUMMARY
The Senior Communications Engineer works to develop and implement communications solutions within the TriNet environment as specified by the requirements. This individual will also be responsible for day to day support of the entire communications landscape.  This individual serves as the technical lead and must have expert proficiency in in the communications infrastructure and systems. This individual will be responsible for designing, deploying, and maintaining voice solutions using Amazon Connect, helping to ensure seamless communication between our customers and business operations.

Essential Duties/Responsibilities
         % TIME
•    Design, configure, and deploy Amazon Connect voice solutions for inbound and outbound contact center environments with Service Cloud Voice.     25%
•    Implement and manage Amazon Connect features such as IVR, routing profiles, queues, contact flows    25%
•    Collaborate with cross-functional teams to define requirements, gather feedback, and implement scalable voice solutions.    15%
•    Provide hands-on expertise in integrating Amazon Connect with other AWS services, such as Lambda, DynamoDB, S3, and more.    10%
•    Consult leadership providing input to capital and expense budgets for the development, enhancement, and/or maintenance of designated communications technologies.    5%
•    Create and maintain documentation for solution configurations, workflows, and best practices.    10%
•    Serve as a technical support escalation point for all communications systems; troubleshoot complex or high impact issues determining root cause;  10%

Required for All Jobs
•    Performs other duties as assigned
•    Complies with all policies and standards

QUALIFICATIONS

Education     
Bachelor's Degree or equivalent experience preferred - preferred    

Work Experience   
Typically 8+ years Experience with both on-prem and SaaS communication solutions - Required    

Knowledge, Skills and Abilities
Excellent verbal, written communication, customer service and analytical skills    
AWS Certified Solutions Architect or other relevant AWS certifications.    
Familiarity with Amazon Lex, Amazon Polly, and AWS Connect Streams    
Python or similar programming experience    
Ability to troubleshoot voice and telephony issues, with an understanding of voice network protocols like SIP and WebRTC    
Advanced Microsoft Office 365 and other standard software skills    
Experience with contact center reporting, analytics, and performance optimization tools.    
Advanced Networking technologies skills understanding DHCP, DNS, VLANS, TCP/IP protocols, and troubleshooting skills    
Expert programming or scripting skills    
Ability to work with networking monitoring tools    
A/V system design    

Work Environment:
Work in clean, pleasant, and comfortable home or office setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. 

Position may be considered remote and require reliable and consistent internet service. 
Must be able to lift 35 pounds above waist height. 
Some overtime may be required as projects dictate.